Service System and Performance Management Advisor

**Division**:
Homelessness Services and Community Engagement

**Important Notices & Amendments**:
**This position**currently falls within our hybrid model**, allowing the employee to**typically**work**a minimum of**50% of**your** time**at your regular work location and the other 50% of time at home.**

**Important Notices & Amendments**:

- Are you driven to create lasting change in the fight against homelessness? As a Service System and Performance Management Advisor, you’ll play a crucial role in enhancing Niagara’s Homelessness Serving System by leading improvements and capacity-building initiatives across key areas such as Prevention, Transitional Housing, and Emergency Shelter. Reporting to the Manager of Homelessness Services, you will engage with community partners, monitor system performance, and ensure the effectiveness of program delivery. Your expertise in homelessness best practices will guide system-wide change, supporting programs like Built for Zero and Coordinated Access. If you’re a strategic thinker with a passion for impact-driven work, this is the perfect opportunity to make a difference._

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**Job Summary**:
Reporting to the Manager of Homelessness Services, the Service System and Performance Management Advisor is responsible for engaging with Niagara’s Homelessness Serving System. Using knowledge of homelessness best/promising practices the position will lead system improvements and capacity building initiatives designed to advance system goals in areas such as Prevention, Transitional Housing, Emergency Shelter, Built for Zero Initiative, homelessness enumeration and Coordinated Access program. This role supports community partners by implementing system change work, establishing, monitoring and interpreting system performance to ensure the effectiveness and integrity of program delivery for homelessness serving system. Performs analysis and monitoring activities for contracted service providers to measure performance and compliance.

**Education**:

- Post-secondary degree in Social Policy/Science, Public Administration, Business Management or a related field
- Training or certification in Community Engagement (ex. IAP2) would be an asset

**Knowledge/ Skills**:

- Minimum 5 years of relevant experience working within the social services and/or homelessness serving system
- Strong knowledge of homelessness best practices, community services delivery system and social policy issues
- Strong knowledge and experience in creating performance measurement frameworks (e.g. KPIs) to continuously improve the system of care for people experiencing homelessness
- Possess strong written and oral communication skills combined with highly developed analytical, conceptual, technical, and interpersonal skills, personal integrity and professional commitment
- Experience in methodologies such as change management and process improvement
- Experienced in knowledge translation techniques (i.e. knowledge exchange, learning and information sharing tools), capacity-building efforts, and keeping abreast of best practices
- Proven experience working in project teams and able to liaison with community agencies, staff, senior leadership, divisions, departments and the public
- Exceptional time management and project management skills.
- Knowledge of contract management an asset
- Proficiency in HIFIS is an asset

Knowledge of By-Name Prioritized list, coordinated Access and SPDAT Assessment Tool an asset

**Responsibilities**:

- Build system capacity within Niagara’s homeles