Technician

The Technician is responsible for diagnosing and performing inspections, repairs, maintenance and installations efficiently and according to Chrysler's quality, safety and time standards. Primary objectives include ensuring customer satisfaction and retention, and assuring vehicles are fixed the first visit.

**DUTIES AND RESPONSIBILITIES**

The Technician is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job. The Technician also performs other duties and responsibilities as needed.

**Managing Complexity**
- Makes and implements decisions regarding repair options.
- Utilizes all available information to ensure proper resolution of problems.
- Determines the appropriate tests to perform on a vehicle to accurately identify the problem.
- Completes repair orders within specified time frame and notifies appropriate personnel if otherwise.
- Coordinates with the Parts Department to ensure availability of parts on the first visit.

**Utilizing Fundamental Skills**
- Uses manuals including diagrams as necessary to complete the repair order.
- Completes all repair orders according to dealership policy.
- Reviews and evaluates service write-up to determine if additional information is necessary.
- Applies information found in technical publications, periodicals, bulletins, etc.
- Uses computer systems to look up part availability and repair orders.
- Understands and uses new systems or processes implemented by Chrysler or the dealership.
- Understands and complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.

**Producing Quality Results**
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership's guidelines.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Provides clear and legible record of service completed for both customer and dealership use.
- Collects the necessary information (e.g., model year, etc.) before requesting parts.
- Submits all claims promptly.
- Performs road tests to ensure repairs are completed properly.
- Ensures the cleanliness of customers' vehicles.

**Communicating With and Valuing Others**
- Presents self as a positive role model by demonstrating commitment to the Service Department, customers, dealership and company.
- Strives for harmony and teamwork within the Service Department and other departments.
- Communicates verbally and non-verbally clearly, concisely and with enthusiasm in one-on-one and group interactions.
- Listens actively to understand others completely.
- Assists Service Advisors to explain repairs to customers as needed.
- Assists other technicians as needed.

**Managing Demanding Situations**
- Resolves all disputes and difficulties with professionalism and composure.
- Performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
- Prioritizes work to ensure all deadlines are met.
- Seeks new and challenging responsibilities.
- Performs preventive maintenance, cleaning and repairs of dealership tools and equipment.
- Diagnoses vehicles using appropriate tools, equipment and resources.
- Provides technical advice and information to others as needed.
- Keeps up-to-date on all industry information.
- Strives to increase technical knowledge (e.g., obtaining certifications).

**EDUCATION AND EXPERIENCE REQUIREMENTS**

The education and experience requirements listed below are representative of the knowledge, skill and ability required to perform the primary duties and responsibilities successfully.

**Education**
- Minimum of High School degree or equivalent
- Valid drivers license
- Provence certification preferred in some of the following:

- Electrical or Electronic Systems
- Brakes
- Heating and Air Conditioning
- Suspension and Steering
- Manual Drive Train and Axles
- Automatic Transmission or Transaxle
- Engine Performance
- Engine Repair

**Experience**
- Three years experience in an auto repair or service facility required; more than five years preferred
- Tools required to perform repairs and services

**PHYSICAL AND WORK DEMANDS**

The physical and work demands listed below are representative of the demands on the job required to perform the primary duties and responsibilities successfully. Reasonable accommodations may be provided to enable the Technician to perform the primary duties and responsibilities.

**Physical**
- Walking about the dealership
- Using hand and/or power tools and equipment consistent with industry standards
- Bending, stretching, crawling, reaching and climbing
- Lifting up to 70 lbs.
- Using physical and manual dexterity
- Driving a vehicle (if a valid driver)