Store Manager- Franchise
1 month ago
Is this job for you?: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? **WELCOME HOME** The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations **Responsibilities**: - Maintain excellence in store merchandising, detail and customer service - Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures - Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses - Implement all sales and operations programs - Schedule staff for optimum coverage levels - Hold daily trigger talks and sales meetings - Develop staff through goal setting, coaching and performance evaluations - Organize and plan promotions and marketing events - Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction - Promote teamwork within all departments - Maintain store inventory levels and accuracy - Control and reporting of Accounts Receivable and Accounts Payable - Community involvement Qualifications: - High school diploma or equivalent; post-secondary education an asset - Minimum 3 years retail sales and/or customer service experience - 2 or more years retail supervisory or management experience - Proven track record in sales, customer service, operations and merchandising - Exceptional interpersonal and communication skills, both verbal and written - Proven leadership skills - Highly developed problem solving skills - Excellent negotiating and closing skills - Working knowledge of retail systems - Good time management skills and work ethic - The desire to promote an extreme level of excellence and pride in customer service and store detail - Flexibility to work shifts, including evenings and weekends, as required Why The Brick?: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Access to free personal development training - Employee discounts & Personal "Paid" days off Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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