Store Manager

**About Btrust**
We are Btrust. Since 2008, we’ve innovated the Canadian grocery retail experience specializing to sell primarily fresh and healthy foods. Our goal is to introduce diverse food culture to every family table. We offer a wide range of products to cater to various taste preferences and budgets. The company is headquartered in Oakville, Ontario. In 2008, we opened our first Btrust Supermarket at the Golden Square, a shopping center in Mississauga, Ontario. Today, we manage a nationwide chain of 4 stores, covering an impressive 120,000 square feet and offering more than 20,000 different products, allowing families across Canada to enjoy fresh, healthy, and flavorful meals.

**Major Responsibilities**:
**1. Store Operations Management & Store Standards Control**:

- Plan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the company
- Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness etc.
- Implement good practices and new initiatives at the store; enforce Company’s standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required
- Implement and monitor the company’s loss prevention program to minimize instances of theft or loss of inventory
- Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company’s promotional activities
**2. Key Performance Management**:

- Responsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbers
- Oversee all controllable and non-controllable expenses in achieving improved operating profits, cost effectiveness & optimal productivity
- Plan budgets and authorize expenditures; allocate budget by period and by department, plan and implement strategies in achieving budgeted targets accordingly
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basis
**3. Customer and People Management**:

- Lead by example in delivering excellent customer service to maximize customers’ satisfaction; ensure all store employees provide our customers with an amicable shopping experience
- Do what is right by proactively resolving and following up with customer complaints received
- Manage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labor cost and engagement level
- Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviors in a timely manner, and if necessary, carry out commendation & disciplinary procedures
- Identify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growth
**4. Administration & Others**:

- Manage store receiving and store administration functions
- Follow up on store maintenance issues and coordinate with technicians and/or contractors as required
- Handle all store incidents and accidents in a timely manner
- Liaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies etc. as and when required
- Organize staff events to increase employees’ engagement

**Knowledge, Skills and Ability Requirements**:

- Possess post-secondary and above education
- Have prior experience as a supervisor or as a manager leading a team of more than 10 direct reports, with a minimum of 4 years’ experience in operating and managing a retail store as a store manager
- Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations
- Strong interpersonal skills, time management and organization skills
- Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an asset
- Ability to communicate effectively across all levels of the organization and with external stakeholders
- Ability to respond appropriately in emergencies or pressurized situations with a calm, composed and steady manner

**Accessibility Statement**:
**À propos de Btrust**
Nous sommes Btrust. Depuis 2008, nous innovons l'expérience de vente au détail alimentaire au Canada, en nous spécialisant dans la vente de produits frais et sains. Notre objectif est d'introduire une diversité de cultures culinaires sur chaque table familiale. Nous proposons une large gamme de