Personal Insurance Advisor

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements

We are looking for dedicated **Personal Insurance Advisors**to join our growing team at BrokerLink, working from our **Dundas** branch on a **Permanent (FT)** basis. You’ll work in a supportive call centre setting, where you’ll provide insurance advice to our valued clients, assisting with quotes, policy updates and coverage questions.

**Here are some of the many perks of working with us**:

- Competitive total rewards package including bonuses and company matching RRSP program.
- Dynamic paid time off package starting with three weeks' vacation per year, accompanied with Personal Days, Volunteer Days, and Exam/Study Time.
- An extensive health and dental insurance benefits package suited to your needs. 
- An industry leading Employee Share Purchase Plan (TSX:IFC) program with company matching.
- A flexible ‘Dress for your day’ policy, where you can dress according to your daily schedule.
- Employee discount program, including Apple, Bell, Rogers and more
- Access to tools, resources and a wellness spending account to support physical and mental health.
- A dynamic workplace learning ecosystem to support your career development.
- Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024.

**What the Role Entails**:

- Provide service for on-going client needs, advise on insurance matters, conduct needs assessments, recommend solutions, answer inquiries, conduct care calls and process renewals
- Professionally handle phone inquiries and provide exceptional customer service in a structured call centre setting, resolving issues promptly
- Sell new policies and generate new business for existing or new clients, while retaining the existing book of business
- Contact Underwriters and Adjusters to discuss guidelines and policies
- Stay updated on underwriting rules and workflow processes
- Actively engage in training initiatives and participate in community marketing activities

**If you feel you have the equivalent skills, please apply**
- High School and/or Post-Secondary Education
- Minimum of 2 years customer service or sales experience
- Previous insurance experience in an asset but not required
- RIBO license or willing to obtain
- Exposure to Epic is an asset
- Strong customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Ability to pass a criminal background check and credit check

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference