Program Manager, Supportive Housing

**Title : Program Manager, Supportive Housing**

**Location: Surrey** (Confidential)**

**Position Status: Full-time, 37.5 hours per week.**

**Reports to: Director, Housing and Programs.**

**Supervision of: Supported Housing**

**Coordinator, TH**

**Case Managers, TH**

**Program Assistants, TH**

**Level: 6**
**Compensation**:$ 66,300 - $ 80,301.00**

**Job Summary**:
Reporting to the Director, Housing and Programs, the Program Manager, is a key member of the management team with primary responsibility for overseeing the program, facilities management of the Supported housing site (location: Confidential), financial management of approved program budgets and quality assurance.

The Program Manager is responsible for hiring, orientation, training, and mentoring, evaluating performance, and disciplining the Program Supervisor, Case Manager, Program Assistants, Peer Support Workers and the Kitchen staff.

The Program Manager will ensure safe and effective program operations in compliance with funder, regulatory, and accreditation standards, promoting the best interests of persons served and employees.

**Organizational Status**:
The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to substance use, mental health, housing, education, criminal justice involvement and/or employment.

**Program Management**:**

- Takes the lead role in ensuring that the operations of the Supported Housing program achieve a consistent high quality of services, programing, accountability, security, and infrastructure that meets and exceeds requirements and expectations of the Operating Agreement with BC Housing and the Phoenix’s policies, procedures, and organizational mandate.
- Promote a positive and welcoming housing community by developing tools and systems to educate residents on and promote adherence to policies and procedures; and advances a sense of responsibility and ownership in residents for their role in maintaining their homes and common areas and good neighbor relationships with others.
- May facilitate groups and/or meetings with residents in the program.
- Provides non-judgmental crisis support, advocacy, and referrals to residents and liaises with Practice and Standards during crisis investigations.
- Assists HR with auditing/maintaining required staff training certificates and performance reviews.
- Identifies, monitors, and supports staff to respond to problematic behaviours to ensure safety and a comfortable environment for residents.
- Leads on assessing and responding to critical issues such as suicidal ideation, mental health issues, depression, hoarding etc.
- Authorizes notices to end residency.
- Promotes positive resident involvement in integrated services programming including education, employment, non-formal education, leisure, and recreation programs.
- Supervises incoming and outgoing suite inspections and reporting.
- Performs other duties as required.

**Facilities Management**:**

- Promotes and maintains a welcoming environment for residents, guests and staff to our facilities.
- In cooperation with the Facilities Manager, directs and plans essential services such as security, maintenance, archiving, cleaning, waste disposal and recycling ensuring that the buildings meet all health and safety requirements.
- In cooperation with Food Services, ensures kitchen is in good operation and kitchen health authority operating permits remain up to date.
- Oversees administration and allocation of keys and security swipe cards and other building security and fire safety procedures for residents in cooperation with staff.
- Oversees an effective risk management and risk reduction program.
- Responds to, and when needed, manages crisis or emergency situations including utilities and communication interruptions, fire, floods, break and enters, earthquake, etc.

**Financial Management**:**

- Assists in preparation of budgets and work scopes in coordination with the Facilities Manager for contracted maintenance activities.
- Maintains monthly and annual program fee roll and balance sheet records, outcome, and follow-up reporting, and required management information reports.
- Manages collection of program fees and follows up on arrears to ensure residents arrears payments are collected within 20 days.
- Participates in contract development and fundraising activities.
- Oversees program spending to ensure compliance with budget and best use of funds to the benefit of program participants.

**Human Resources Management**:**

- Leads and directs all staff (including volunteers and practicum students) in achieving consistent high quality integrated services programing, accountability, and infrastructure.
- Promotes a workplace culture that motivates and inspires residents affected by social marginalization due to problematic substance use, homelessness, emotional and mental