Tax Resolution Specialist V

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

**Location**: Work is what you do, not where you go. For this role, we are open to remote work in Canada or the United States
About the opportunity
Do you enjoy problem solving, negotiating, and advocating for taxpayers before taxing agencies? Our tax resolution team works to prevent, manage, and resolve tax and penalty issues. You will be a critical role that advocates for Dayforce and our clients to maintain an almost near-perfect compliance record across 8,000+ tax jurisdictions.
What you’ll get to do
- Research complex tax issues to develop effective tax resolution strategies.
- Demonstrate a broad knowledge of tax jurisdictions and skillsets (federal, state and local taxing authorities), showing flexibility in assignment and dependability in execution.
- Perform tax account reconciliations, often reviewing agency transcripts and investigating account issues.
- Investigate root cause issues and provide guidance on prevention and risk mitigation.
- Draft and/or review penalty abatement letters, putting together compelling defenses, substantiated by taxing authorities (often due to reasonable cause).
- Communicate with internal teammates and external customers to obtain information or required approvals for tax jurisdiction issues. You will participate in customer conference calls as needed.
- Negotiate with agencies and customers to ensure that all involved are satisfied with the solution.
- Maintain compliance and minimize tax risks by following strict policies.
- Update the senior leadership team on cases and progress.
- Partner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting the tax operations and customer experience.
- Perform other duties or special projects as assigned that are specific to the essential operations of the business.

Skills and experience we value
- Associate degree or higher, or equivalent 1-3 years of related tax / payroll / accounting experience; or an equivalent combination of education and experience.
- Client service experience with a focus on net promoter score (NPS) and driving client value
- Knowledge of federal, state, and local payroll tax laws
- Experience with tax research and penalty abatement requests
- Analytical ability, technical, and quality orientation in problem resolution
- Business-minded and always looking for ways to drive revenue and cost savings and do processes smarter
- Excellent verbal and written communication skill
- Ability to work in a very fast-paced environment; strong organizational skills

What would make you really stand out
- Qualification to represent taxpayers before taxing authorities (attorney, Certified Public Accountant, Enrolled Agent, etc.)
- Experience in customer relationship management (CRM) software, specifically Salesforce case management

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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