Web Applications Specialist I

**Requisition ID**:40696

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

**Duties and Responsibilities**:

- Develops and implements Digital Content strategy for complex initiatives and projects, including project plans, timelines, task management activities.
- Recommends solutions and alternatives related to online functionality, usability, accessibility, content and presentation, which balances user needs and business drivers.
- Creates and documents site assets, including web page metadata tags (title, key words, and descriptions), maintain accessibility standards, content matrixes, etc. to ensure continuity in the overall maintenance of site assets.
- Provides web and content strategy and best practices counsel to internal and external contacts.
- Communicates content, provided by City business units, from multiple angles: visually, textwise, and page wise within the vancouver.ca website.
- Manages the development and documentation of standard operating procedures to support the day-to-day needs of the site, working with site resources to ensure adherence to procedures, design and content standards (DSG and CSG), as well as accessibility standards, providing regular reviews and modifications where necessary.
- Contributes to ongoing assessment of processes and procedures and identify areas of concern and continual improvement
- Identifies opportunities for improvements to User Experience and ensure User Centric approach drives solutions to site interactivity
- Improves overall website performance (in terms of click through and conversion rates) by leveraging insights gathered from data, both qualitative and quantitative.
- Creates and maintains the standards and taxonomies for the website, recommending changes and improvements; and integrates information on the website from across all communication channels.
- Identifies and implements audience-specific digital solutions across a variety of online platforms
- Supports and upholds internal Design Style Guide, User Experience Charter, and Accessibility standards when producing content and materials for web.
- Designs tools such as wireframes, prototypes, concept maps, mockups, user flows, and storyboards to support stakeholder buy-in, and provide clarity on the user journey
- Conducts formative and summative usability testing by reviewing content and ensuring it is presenting as expected, and contributes to ongoing assessments of processes and procedures and identifies areas of concern, and continual improvement
- Investigates, analyzes, and specifies digital product and service requirements to meet the business needs of clients.
- Researches and explores ideas by brainstorming, collecting and analyzing statistics, and sketching options.
- Advises stakeholders of the value of UX design principles.
- Presents and pitches content strategy, information architecture, user journey ideas to stakeholders.
- Supports software tool development when needed.
- Establishes and maintains liaison with business units and other applicable internal and external contacts.
- Helps coordinate meetings and communicates with project stakeholders on content strategy related deliverables.
- Provides advice and assistance to users and senior staff regarding enhancements and functionality of various projects while promoting user centric thinking and approach to projects.
- Plans, organizes and participates in consultations with key stakeholders from multiple operational units, delivering strategic recommendations with confidence
- Other duties/responsibilities as assigned.

**Qualifications**

Education and Experience:

- Certification or degree in Information Technology, Communication Technology, or a related field supplemented by courses in User Experience or Interactive Design and plus sound related experience in a web design/development/publishing environment including or an equivalent combination of training and experience.
- Experience with digital content management systems; OpenText preferred.
- Experience with interaction design methods, user experience process, usability best practices, and web accessibility standards
- Awareness and experience with common Project Management processes

Knowledge, Skills and Abilities:

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