Customer Service Attendant

7 days ago

Prince Albert, Canada Snowbird Aviation Services Full time

**Customer Service Attendant** **Prince Albert, SK** **Full Time / Permanent** Job Purpose Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Based in Prince Albert here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture. The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties. This position backs up ground service attendants and may also assist in providing ground service duties when required. Primary Responsibilities - Ensure that passengers travelling are deemed "fit to fly" in accordance with the regulations. - Assist passengers to enplane, deplane and with their baggage. - Track lost luggage to and from all bases and mine sites. - Monitor radio and communicate as required. - Where required at a base: - Accept and handle cargo according to respective customers' cargo screening programs. - Inquire with passengers about dangerous goods in baggage and cargo. - Process and/or track all baggage and freight requirements. General Responsibilities - Develop and maintain knowledge of the company's vision, mission, and values. - Customers service attendants will be cross-trained with ground service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary. - Safety responsibilities as outlined in the Safety Management System (SMS) manual. **Qualifications**: Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered. Skills, knowledge, and abilities include: - Demonstrated experience in serving a diverse and complex customer base. - Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards. - Able and willing to work on modified schedules, including early mornings, late nights, and holidays. - Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base. - Complete WHIMS and Dangerous Goods Awareness Training. Equipment Used - Baggage handling equipment - Radio base unit Typical Physical and Cognitive Demands - Required to be on call for evening and weekend shifts and may be required to respond to callouts as required. - Able to work long and sometimes irregular hours under different weather conditions. - Ability to lift 50 pounds. - Ground and/or air travel required.

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