Pharmacy Assistant

**Job Purpose**:
Reporting to the Pharmacy Manager, to perform the assistant functions of filling prescriptions and to assist in the related administration under the direct supervision of the pharmacist, and working in collaboration with other Pharmacy Assistants and/or Pharmacy Technicians to provide timely and outstanding customer service.

**Principal Responsibilities**:
Operational
- Assist the Pharmacist with the preparation, packaging and distribution of patient prescriptions.
- Evaluate legality, interpret and input all prescriptions, labels and consent forms to ensure patient information is up to date and in the pharmacy’s computer system.
- Complete documentation i.e. Third party management and reconciliation, filling prescriptions, printing reports, invoices etc.
- Maintain a clean and organized workspace and dispensary.

Customer Service
- Answer or direct inquiries regarding location of product, rain checks, refunds, exchanges, pricing etc.
- Answer the telephone in a professional and courteous manner
- Address and resolve customer issues in a timely manner while maintaining confidentiality. When appropriate, direct issues to the pharmacist.
- Present the proper image to the public in accordance with pharmacy standards: clean appearance, approved uniform, and name badge.
- Ensure all patient inquiries regarding prescriptions and non-prescriptions medications, uses, treatments, and recommendations are referred to the pharmacist on duty.
- Ensure customers are referred to the pharmacist for direct involvement in the sales of restricted access OTC products.

Merchandising/Inventory Management
- Maintain efficient flow of merchandise from receiving to the dispensary and update in the Nexxsys system.
- Advise appropriate personnel of out-of-stocks or shortages.
- Perform cycle counts; stock dispensary shelves and order supplies for the pharmacy.
- Monitor inventory levels and identify approaching and critical expiration dates.
- Face and fill OTC sections as the need arises.
- Assist in updating retails, costs and other product file information using Nexxsys.
- Implement applicable marketing programs as set forth by the Pharmacists.
- Prepare for inventory counts.

General
- Ensure that all Loss Prevention systems are performed according to established guidelines.
- Control cash, cheques, EFT slips etc, in accordance with Rexall’s cash handling policies and procedures.
- Perform cash register functions on the POS terminals in accordance with Rexall’s policies and procedure.
- Maintain standards of image and housekeeping.
- Follow all health and safety requirements.
- Maintain confidentiality in all matters pertaining to Rexall Pharmacies Ltd. operations.
- Fulfill other duties as assigned to support Rexall Pharmacies Ltd.

***Knowledge, skills and experience**:

- Completed Pharmacy Assistant Program from an accredited College.
- 1 year continuous working experience in a pharmacy environment.
- Advanced computer knowledge and skills; Windows proficiency required.
- Demonstrated customer service skills.
- Excellent communication, both written and verbal.
- Detail oriented and excellent organizational skills.
- Ability to work in a fast paced environment.
- Ability to work independently and within a team.
- Discretion in handling confidential matters.
- Demonstrated reliability in previous work experience.
- Previous Nexxsys experience is considered an asset.
- Demonstrated problem solving skills.
- Inventory control experience preferred.

***Context and Environment**:
Focus is on customer needs and procedural accordance. Providing assistance to the Pharmacist to ensure that the needs/issues of the customer is met /resolved in a timely and professional manner. Availability to work flexible shifts which may include nights and weekends. This job requires a high degree of accuracy and confidentiality.

**Internal Communications**:

- Pharmacy Manager
- Pharmacists
- Other Pharmacy Staff
- Front Store Manager/Assistant Store Manager (if applicable)

**External Communications**:

- Customers
- Third Party Vendors/Insurance Representatives