Front Office Manager

3 days ago

Prince George, Canada Best Western Plus Valemount Inn and Suites VALEMOUNT , BC Full time

**Join us for adventure, exploration and career growth opportunities at Valemount in the beautiful Robson Valley where blue skies, sparkling lakes, rushing rivers and snow-capped mountains are at your doorstep.**
- **Only applicants with a valid work permit, permanent resident or citizen will be considered for this position** _

**Job Summary**:As part of the leadership team at the hotel you will ensure your team provides consistently exceptional service to guest, operates efficiently and effectively and maintains a positive working relationship with all departments

**Role and Responsibilities**:
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
- Hiring, training, and performance management for staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
- Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
- Manages departmental expenses within budgeted guidelines.
- Play a lead role in rate management for rooms with a focus on driving profitability and revenue
- Cover front desk/night audit shifts as necessary
- Oversees the day to day hotel operations
- Manage hotel room inventory and third party booking channels
- Contributes and supports the overall strategic goals and objectives
- Ensures the safety and security of the hotel staff and guests, acts as the point person for on-site emergency situations and follows all safety procedures
- Participate in revenue management meetings
- Scheduling and submission of Payroll
- Weekend and evening shifts are required

**Skills, abilities and experience**:

- High school diploma or equivalent
- Minimum of two years’ experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
- Superior customer service and public relations skills.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Knowledge of Microsoft Office, Internet, and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
We are following provincial health regulations.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- First-Line Managers: 2 years (preferred)
- Front desk: 2 years (preferred)

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