This is a remote position and can be located anywhere in Canada.

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

This role supports business and financial operations by working to determine the business needs, documenting requirements, and researching and implementing solutions in NetSuite. The focus is to contribute to the performance and business optimization of our NetSuite, as well as standard maintenance tasks, such as managing users, assigning roles, and building custom reports and workflow scripts and Suitelets.

**Responsibilities**:

- Administer complex configuration, integration and maintenance of NetSuite and other critical business systems.
- Design, document, build, test, deploy, and maintain enhancements to NetSuite custom objects, validation rules, page layouts, workflows, and reports.
- Update forms, add custom fields, create dashboards, and maintain and develop custom records.
- Manage data migrations and other data transformation activities between systems.
- Develop, document, implement and manage the policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc. with NetSuite.
- Provide ongoing NetSuite training for company users.
- Manage intake, prioritization, design, and implementation of NetSuite administration tasks.
- Make system enhancements and modifications based on evolving business requirements and best practices of processes.
- Work with users to understand their processes and suggest process improvements.
- Analyze reporting requirements and write and maintain custom reports, KPI dashboards and scorecards for end-users and management.
- Work directly with team members to support, drive, and coordinate larger/more complex projects that involve integration to/from NetSuite.
- Manage multiple work streams, actively communicating progress, roadblocks, and next steps, and following best practices for testing, development, deployment, and implementation.
- Troubleshooting and resolution of technical problems.

**Requirements**:

- Strong functional knowledge of core business processes and NetSuite ERP workflow combined with at least 3+ years of NetSuite Administration or NetSuite consulting experience.
- Advanced MS Excel skills.
- Experience with creating and presenting NetSuite training education.
- NetSuite Administrator Certification or other NetSuite Certification requirements is preferred.
- Experience with Finance and accounting principles, including GL and financial accounting.
- Experience designing and implementing custom solutions in NetSuite.
- Proficiency with custom record types, fields, forms, roles and permissions, page layouts, searches and reports, workflows, and NetSuite data model.
- Ability to think independently and present information in a conceptual, persuasive, and understandable manner.
- Excellent analytical skills and attention to detail while working under pressure and deadlines.
- Ability to provide clear, concise, and timely communications on critical issues.
- Experience in creating training materials and performing training for individuals and larger groups.
- Proactive project management and communication skills.
- Self-motivated, detail-oriented, positive, collaborative, and organized individual with the ability to maintain flexibility and take ownership of projects and processes.