Junior Product Advisor
2 weeks ago
**Job title**
Junior Parts Advisor
**Department**
Technical Support
**Reports to**
Supply Chain Director
AD WATERS is a company specializing in the field of decorative plumbing with over 30 years of experience, with operations in both Canada and the USA.
**JOB SUMMARY**
The incumbent will be responsible for all after-sales inquiries (providing information and making recommendations) regarding products distributed by AD Waters. **The incumbent will be fully trained by our staff for all technical specifications of products**
**TASKS AND RESPONSIBILITIES**
Take ownership of the cases and provide guidance and clear, efficient and economical solutions
Coordinate all internal communication to ensure inquiries are addressed in a timely manner
Recommend the adequate replacement parts and/or alternatives to customers - and at the best price
Properly document all technical requests and issues/updating account information
Open customer accounts by recording account information (from tickets generated by Odoo)
Liaise with other departments to provide optimal service to customers (ex: get back order or inventory status to provide ETA to customers)
Adequately answer questions about warranties
Other related tasks (ex: help customers at the parts counter)
**QUALIFICATIONS**
High school diploma or equivalent
Minimum of 2 years of experience in customer service or technical support
Asset: knowledge of the plumbing industry
**KNOWLEDGE, SKILLS AND ABILITIES**
Customer care and service orientated
Good capacity to assimilate technical information (ex: reading technical drawings)
Good problem solving skills
Well-developed communication and interpersonal skills (Constant helpful attitude towards the customer)
Good knowledge of Microsoft Office Suite and capable of learning new operating systems
Bilingual (French and English) - a valued asset
**BENEFITS AND ADDITIONAL INFORMATION**
Group insurance (medical, dental, LTD, life)
Group VRSP
Work schedule Mon-Fri; 8AM-5PM
**Job Types**: Full-time, Permanent
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- VRSP
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Experience**:
- Parts Advisor: 1 year (preferred)
- Counter Clerk: 1 year (preferred)
- Customer support: 2 years (required)
- Automotive repair: 1 year (preferred)
- Plumbing: 1 year (preferred)
Work Location: One location
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