Junior Product Advisor

2 weeks ago


Toronto, Canada AD Waters Distribution Inc. Full time

**Job title**

Junior Parts Advisor

**Department**

Technical Support

**Reports to**

Supply Chain Director

AD WATERS is a company specializing in the field of decorative plumbing with over 30 years of experience, with operations in both Canada and the USA.

**JOB SUMMARY**

The incumbent will be responsible for all after-sales inquiries (providing information and making recommendations) regarding products distributed by AD Waters. **The incumbent will be fully trained by our staff for all technical specifications of products**

**TASKS AND RESPONSIBILITIES**

Take ownership of the cases and provide guidance and clear, efficient and economical solutions

Coordinate all internal communication to ensure inquiries are addressed in a timely manner

Recommend the adequate replacement parts and/or alternatives to customers - and at the best price

Properly document all technical requests and issues/updating account information

Open customer accounts by recording account information (from tickets generated by Odoo)

Liaise with other departments to provide optimal service to customers (ex: get back order or inventory status to provide ETA to customers)

Adequately answer questions about warranties

Other related tasks (ex: help customers at the parts counter)

**QUALIFICATIONS**

High school diploma or equivalent

Minimum of 2 years of experience in customer service or technical support

Asset: knowledge of the plumbing industry

**KNOWLEDGE, SKILLS AND ABILITIES**

Customer care and service orientated

Good capacity to assimilate technical information (ex: reading technical drawings)

Good problem solving skills

Well-developed communication and interpersonal skills (Constant helpful attitude towards the customer)

Good knowledge of Microsoft Office Suite and capable of learning new operating systems

Bilingual (French and English) - a valued asset

**BENEFITS AND ADDITIONAL INFORMATION**

Group insurance (medical, dental, LTD, life)

Group VRSP

Work schedule Mon-Fri; 8AM-5PM

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- VRSP

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Parts Advisor: 1 year (preferred)
- Counter Clerk: 1 year (preferred)
- Customer support: 2 years (required)
- Automotive repair: 1 year (preferred)
- Plumbing: 1 year (preferred)

Work Location: One location



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