Guest Service Agent

1 week ago

Cold Lake, Canada 365 Parking Full time

**As a Guest Service Agent at Hotel Dene, here is what you will be doing each day**:

- Greet customers immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
- Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest inquires, conducting thorough research to develop the most effective solutions. Listen and extend assistance in order to resolve problems
- Perform any other job related duties as assigned.
- Able to show proof of vaccination (see statement below).
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Ability to work a variety of shifts, including days, evenings, weekends and holidays

**In return**, you will be provided with a respectful and diverse work environment, where your experience, passion and dedication will be rewarded. We offer a highly competitive total rewards package including a benefits and RRSP matching program, and the opportunity to grow and continue to develop in your field.

**DIVERSITY STATEMENT**:
**Our Differences Are What Make Us Great**

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

**VACCINATION STATEMENT**:
**PERFORMANCE STANDARDS**

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

  • Guest Service Agent

    2 weeks ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels - Shaw Club Hotel Full time

    The Shaw Club Hotel is seeking Guest Service Agents to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **Primary Responsibilities**: - Providing...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Best Western - Colonel Butler Inn Full time

    The Best Western Colonel Butler Inn is seeking Guest Service Agents to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **Primary...

  • Guest Room Attendant

    2 weeks ago

    Cold Lake, Canada Hotel Dene and Conference Centre Full time

    **ESSENTIAL JOB FUNCTIONS**: 1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. 2. Adhere to cleaning procedures and instructions for use of cleaning agents. 3. Strip and make beds, changing bed linens, which may...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Vintage Hotels - Prince of Wales Full time

    The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **What you'll be doing**: - Register...

  • Guest Service Agent

    2 weeks ago

    Niagara-on-the-Lake, Canada Butler's Bar & Grill and Colonel Butler Inn Full time

    Colonel Butler Inn is an award winning hotel, often cited as one of the finest boutique hotels in Canada! Are you a hospitality professional who values providing the best possible service to all guests? Then we want you to help us do this! As a Guest Service Agent, you will be responsible for ensuring that all guests are greeted and assisted in a manner...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Butler's Bar & Grill and Colonel Butler Inn Full time

    Colonel Butler Inn is an award winning hotel, often cited as one of the finest boutique hotels in Canada! Are you a hospitality professional who values providing the best possible service to all guests? Then we want you to help us do this! As a Guest Service Agent, you will be responsible for ensuring that all guests are greeted and assisted in a manner...

  • Housekeeper & Guest Service Agent

    1 week ago

    Lake Louise, Canada Basecamp Resorts Full time

    Basecamp Suites, Baker Creek About Basecamp Baker Creek is part of the rapidly growing Basecamp Property Management Ltd. We are a boutique chain of hotels, lodges, and resorts based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, and Golden. We are an energetic team driven by our values, and our priority is providing our guests with an exceptional...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Prince of Wales Hotel Full time

    The Prince of Wales Hotel is currently seeking a Guest Service Agent to assist guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. Primary Responsibilities include: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    6 days ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...