Specialist, Strategic Planning, Management

**Job Description**:
**Specialist, Strategic Planning, Management & Evaluation**

**Human Services - Social Development, Planning and Partnerships**

**Status: 1 Contract Full Time up to 18 Months**

**Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits, where applicable)**

**Work Mode: Hybrid **_see below for more details about this work mode_**

**Location: 10 Peel Centre Drive, Brampton**

**Hours of Work: 35 hours per week**

**Who we are**:
The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

**What you will do in this role**:

- Conduct internal and external assessments, review evidence and drivers of success, facilitate strategic and operational planning, strategy execution, alignment and accountability, performance analysis/measurement and evaluation to ensure progress towards achieving effective and efficient programs and services
- Provide analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance management purposes, draw cross-linkages between this data, report and community indicators (e.g., Canadian Index of Well-being)
- Ensure alignment of departmental efforts to the Region of Peel’s Strategic Plan through strategic planning, performance management and change management methodologies
- Lead and assist in internal and external facilitations and consultations from a planning and performance perspective with a focus on outcome metrics
- In partnership with program areas, develop and analyze Key Performance Indicators (KPI) using data that is both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved and where areas for development/improvement are identified
- Provide evaluation support by facilitating the development of evaluation frameworks through the theory of change methodology, logic models, performance measurement frameworks, evaluation questions and plans
- Keep abreast of best practices in strategic planning, performance management and evaluation and work to builds the capacity of the Department through knowledge exchange and developing learning tools to support internal staff in strategic management pursuits
- Provide recommendations and advice with respect to risk management, quality assurance, business continuity and program changes which align with Departmental and client perspectives; recommend new ways to measure and share performance statistics that ensure metrics are utilized to enhance program delivery
- Work collaboratively with the Supervisor/Manager and Divisional partners to complete customer satisfaction reviews to ensure that service providers offer levels at a standard that complies with the expectations of Human Services policies, procedures and applicable legislation

**What the role requires**:

- Post-secondary education in Human Services, Planning, Public Administration or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience
- Strong knowledge of strategic planning, performance measurement and evaluation methodologies including logic model, performance measurement framework and evaluation matrix development
- Experience in strategic and operational planning aligning to outcome development, strategy execution, accountability, and performance analysis/management
- Experience in methodologies such as project management, change management, and process management and improvement
- Knowledge of Key Performance Indicators (KPI) in order to ensure effective measurement relating to the administration of programs, services and processes

**Skills/Abilities**:

- Analytical and critical thinking skills
- Exceptional communication and facilitation skills, both oral and written
- Political awareness and sound judgment
- Knowledge of statistical software (e.g., SPSS) and programming (e.g., VBA) is considered an asset
- Exp