Enrolment Support Advisor

Descr

Support Full Time
- Department

Records, Sutherland
- Location Name

Sutherland
- Location

Peterborough, Ontario
- Created

04/17/2025
- Date Closed

04/24/2025
- Job ID

3186
- Favorite Job
- Full/Part Time

Full-Time
- Regular/Temporary

Regular
- Hours Per Week

35.00
- Pay Band

E
- Salary Range

28.78
- to

33.37
- Hourly

**What Are We About?**:
Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College¿s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What We Offer**:
**Comprehensive Employee Benefits**:

- Excellent Benefits Package with Sun Life
- CAAT Pension Plan
- Generous Vacation Time
- Employee Assistance Program

**Commitment to Ongoing Learning & Development**:

- Paid Sabbaticals
- Tuition Subsidy
- Access to College Courses at a Nominal Fee
- Development Programs for all Employee Groups

**What This Position is About**:
Reporting to the Manager, Client Services, the Enrolment Support Advisor provides front line/cross functional support to students (part-time and full-time), faculty and staff as they relate to Admissions, Financial Aid, Registration, Student Fees and Records Management. Monitors the customer support tools (e.g. CERB) and triages or processes requests for a variety of registrarial inquiries (including course add/drops, program withdrawals, exemptions, transfer credits, transcript requests, etc.). Provides information regarding College programs, policies/procedures, and responds to student inquiries regarding programs and services. Also performs outreach to prospective students at various stages in the enrolment process. On a rotating basis, the incumbent also provides front line Tier 1 support and advisory services within the Service Hub under the guidance of the Manager, College Services. Assists with key student recruitment events such as Open House, the Ontario College Information Fair and others. Occasional travel between campuses may be required to support front-line customer service initiatives.

**Work Schedules**:
This position has been designated as on-campus and is expected on-site 100% of the time.

**For More Information**:
For a complete job description, please refer to the document found here: Enrolment Support Advisor Job Description

**What We Are Looking For**:
Completion of a two year diploma in Business/Office Administration along with a minimum of three years of work experience:

- Experience working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem-solving own work.
- Experience dealing with sensitive and confidential information and the F.O.I. Act relating to students from varying social, academic, economic and cultural backgrounds.

**Please Note: Support Staff**

**Equity, Diversity & Inclusion**:
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.