Program Manager

**Overview**

As Program Manager you have the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. You are also responsible for Stores processes and tea

**WHY JOIN US?**
- We are growing
- Competitive compensation package, variable pay
- Retirement Savings Plan with **_Thermogenics matching 2x employee contribution_** up to 4% of base salary
- Diverse customer sectors and experience - continuous learning opportunity
- Professionally managed with a friendly, family-like, culture
- Team approach with strong customer service orientation
- Co-pay Benefit Plan that includes coverage for employee and spousal life insurance, AD&D, Short and long term disability, hospital, prescription drugs, healthcare and dental care
- Family culture including volunteerism, Christmas party, golf tournament, BBQs and more
- Team approach to learning and sharing opportunities

**Duties and Responsibilities**:

- Customer contract administration (“Clean Order” - Hand off from Sales - Thermo & Fulton)
- New Order Review (Sales Proposal/Costing/PO)
- Generate New Order Specification Sheet
- Host New Order Kickoff Meeting between MFG, Sales, Service
- Manage Revisions & /distribution of New Order Specification Sheet (internally),
- Track project performance. Meet budgetary objectives and make recommendations to adjust project constraints based on financial analysis. Manage risk and project related issues. Evaluate and assess result of project
- Set up files to ensure that all project information is appropriately documented and secured
- Report and escalate to management as needed. Present to stakeholders reports on progress as well as problems and solutions
- Manage the relationship with the client and all stakeholders (post order). Liaise between customer, sales, and plant operations
- Negotiate change order opportunities with clients, cost reduction opportunities with vendors, and alter commercial opportunities to improve project margins and protect Promise Kept
- Designs, maintains, owns and continuously improves the detailed manufacturing schedule
- Communication of short-term and long term schedule. Focused on delivering products on-time by identifying constraints and proposing scheduling modifications to relieve constraints
- Coordinates personnel and resource requirements within manufacturing to ensure proposed schedules can be met. The role will ensure alignment with all Quality compliance, process requirements, readiness, timeline and revenue commitments, including asset availability to ensure schedule adherence and maximize efficiency and asset utilization
- Establish scheduling meetings to update schedules and incorporate non-routine activities along with advanced levels of information sharing and interactions with all functional groups across Thermogenics for key inputs and for reporting outputs
- Ensures that all KPI’s, metrics, and commitments are being managed and issues resolved in a timely manner to aide overall success for the group
- Partners with manufacturing to schedule preventive maintenance, corrective/general maintenance, and CAPEX activities
- Oversee Stores personnel and daily operations. Develop strategies toincrease productivity
- Other duties as assigned

**Qualifications and Experience**:
To be successful in this position, it is desired that you have some (or all) of the following:

- 5+ years of technical field service team management (in similar technical environment - i.e. boilers, HVAC, heavy equipment, etc.) or related experience
- Experience in a high-volume short-cycle service organization providing 24/7 support across a broad geographical area
- Experience developing customer service and other operational improvement programs
- Experience managing and coaching a team of direct reports
- Experience developing project/work estimates and proposals for customers
- Intermediate level ability with Microsoft Office (Word, Excel, Outlook)
- Valid driver’s license and eligible to work in Canada

**Term, Hours of Work and Compensation**:
This position is a full time role with a three (3) month probationary period.
The hours of work shall be consistent with the ordinary business hours of the Company and may vary from time to time.

**Company Overview**:
The company currently operates from its Head Office, manufacturing and service facility in Aurora, ON and maintains separate sales and service offices in **Cincinnati**, **OH** J**acksonville, FL** and **Ottawa, ON**.

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- management: 5 years (preferred)
- manufacturing 24/