Animateur Des Fêtes D'enfant Et Des évènements

Store - MON-VAUDREUIL, QC

Planifier, coordonner et tenir les événements (y compris les fêtes d’anniversaire pour enfants) dans un magasin Michaels afin d’offrir une expérience sans stress, amusante et engageante pour les clients. Offrir un service à la clientèle amical en aidant les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Veiller à ce que tous les clients passent à la caisse de façon rapide et amicale. Effectuer des tâches opérationnelles comprenant le déchargement des livraisons par camion et les tâches liées à la présentation des marchandises et le maintien des normes de rangement du magasin au besoin afin de respecter les promesses de notre marque.
Doit être disponibles vendredi soir et fin de semaine.

**Event Coordination**
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
- Communicate events with clients and store team members.
- Adjust plans and events based on client’s feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

**Customer Experience**
- Help customers shop, locate products, and provide them with solutions.
- Provide fast and friendly check out experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customer on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production.
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**
- Energetic and enthusiastic and personality.
- The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
- Must have excellent people skills.
- Must have experience working with children and children’s events.
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
- Must have organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.