Customer Support Representative

2 weeks ago

Ottawa, Canada Lucent Marketing Group Full time

Are you experienced in the Customer Support and sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Support, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results and exceeding expectations in a vastly growing consulting industry. Utilizing this customer-centric and consultative approach is a cornerstone in how our Customer Support and Sales Team works together to create a dynamic, diverse and collaborative workspace.

**As A Customer Support Representative You Will Be Responsible To**:

- Articulate the features and benefits of our client’s products and services directly to our customers and possess the knowledge to answer any additional questions they may have
- Build rapport and long-lasting relationships with our customers to help ensure repeat business and brand loyalty
- Complete the sales process with any qualifying customer who meets the client’s parameters and maintains the ability to lead with the client brand, not discounts
- Support the rest of our Customer Support Representatives and Sales teams with remaining daily responsibilities including but not limited to, compliance, product delivery tracking, and quality assurance
- Drive customer engagement and satisfaction from initial contact through the point of sale to delivery of products to further help scale acquisition growth and longevity
- Effectively and efficiently communicate with customers to handle all inquiries, resolve issues, and overturn any objections while completing the sales process

**What We Look For In Our Customer Support Representative**:

- 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
- A self-motivated individual dedicated to utilizing their existing skills and have a student mentality to learn new skillsets
- Strong leadership skills and capability to mentor other members of the Customer Support Representative and sales teams
- Exceptional communication skills, both written and verbal
- Tenacious and dedicated to reinforcing the core values of unbelievable customer support

**Perks Of Working With Lucent Marketing Group**:

- Travel opportunities, both locally and internationally
- Leadership development workshops and conferences across the country (in-person & virtual)
- Uncapped organic growth potential within our organization
- Engagement opportunities to enhance our team collaborative culture

**Salary**: $38,000.00-$42,000.00 per year

**Benefits**:

- Employee assistance program

Schedule:

- Monday to Friday
- Weekend availability

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