Field Service Heavy Equipment Technician

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Reporting directly to the Response Supervisor, the position of Field Service Heavy Equipment Technician will be responsible for troubleshooting and overseeing repairs on a variety of Caterpillar equipment primarily in the field.

Job Description:
Major Job Functions:

- Troubleshoot, repair and maintain all heavy duty equipment and/or related equipment in a timely fashion and on customer site.
- Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
- Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required.
- Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools.
- Test repaired equipment for proper performance and to ensure that work meets manufacturer specifications.
- Perform routine maintenance work.
- Various related duties as required.

Competencies:

- Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
- Cultivates Innovation: Paying attention to what customers want and need - new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
- Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
- Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

- Ability to maintain positive customer relationship and provide real time customer centric solutions.
- Ability to multi task, detail oriented, positive attitude, and team player.
- The ability to troubleshoot and solve problems.
- Dedication to safety.
- Strong interpersonal and communications skills, both written and verbal.
- Self-starter with ability to work under mínimal supervision and contribute positively to safe work environment.
- An interest in keeping up with new technologies.
- Ability to read and comprehend instructions and service literature.
- Ability to create standard correspondence.

Knowledge:

- Understanding of the Caterpillar product line and ability to repair all equipment will be considered an asset.
- Computer literacy along with an understanding of Finning systems and software programs would be considered assets.
- Mechanical aptitude with strong knowledge of parts and repairs.

Accountability:

- Work as part of a team to meet Finning customer service commitments.
- Maintain positive relationships with customers and co-workers.
- Understand and adhere to all Finning policies, including Code of Conduct and Safety.
- Adhere to Finning expense claim policies and ensure proper management of expenses.
- Ensure all service documentation and billing is accurate and properly recorded.
- Maintain and track inventory and tooling within approved inventory levels.
- Travel to customer facilities and worksite where and when required, communicating field work to Service Supervisor to maximize service hours.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.