Product & Application Specialist - Service

2 weeks ago

Scarborough, Canada Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

In the position of Product & Application Specialist - Service, you will:

- Delight your customers through superior customer experience.
- Frequent communication with customers, partners, supply units and colleagues in Canada and internationally.
- Manage the lead to order process, from the lead qualification, product selection, preparation of offers - estimates, quotes, and proposals
- Elaborate and follow up offers for the assigned area of according to the customer demands and needs
- Support the customer, partners and colleagues solving queries, support for claims and respond to all requests.
- Manage your opportunity pipeline in CRM (Customer Relationship Management) to ensure a superior customer experience and achieve customer satisfaction.
- Working with colleagues across the Alfa Laval group, supply units and distribution centers and other sub suppliers to ensure timely support.
- Ensure that all activities follow the processes and check points of our Quality Business System.

Education (degree or years) and/or Certification/Registration:

- Engineering degree or at least 5 years of practical experience in a technical role in an Industrial B2B working environment.

Type and Length of Experience:

- 5 years’ experience of technical and customer service work in various industrial markets.
- Familiarity with process equipment - experience with separation, heat transfer or fluid handling equipment would be an asset.
- You are proficient to read drawings, technical information and data sheets.
- You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.
- You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.
- You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.

You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.

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