Information Systems Specialist

Overview:
**Term: 12 Months**

**Responsibilities**:
Application Design, Development and Support
- Design, develop, test, implement, support and maintain web-based enterprise business systems executing full systems development lifecycle (SDLC) activities
- Plan and design strategic technical architectures including database architectures (ERD) and system logic incorporating industry standard security approaches
- Create and maintain system documentation
- Systems support in terms of problem analysis and solution development
- Provide technical guidance and support for development activities
- Coordinate of technical components within various projects
- Evaluate and select suitable programming languages, database systems tools, methodologies, etc.
- Conduct database administration including installation, tuning, performance monitoring, and upgrading as needed in collaboration with the Systems Administrator
- Support existing office technologies such as office information systems (SharePoint, MS Teams) and corporate website as needed

Project Leadership & Management
- Participate in business analysis at the department and/or University level in collaboration with the Business Analyst or independently as needed
- Conduct project planning, progress tracking and communication
- Assign tasks and supervise work of technical and functional staff dedicated to the project
- Provide mentoring support for junior staff (technically as well as functional knowledge specific to the assignment)
- Adhere to industry best practices for documentation management
- Perform ongoing analysis of existing technology processes and practices for improvement
- Manage time effectively when dealing with multiple projects and activities
- Provide leadership to interdepartmental (IST, ITMS, Centre for Teaching Excellence (CTE)) or University-wide projects

Problem Solving
- Provide Tier 3 support in diagnosing and resolving problems related to CEL systems
- Coordinate and collaborate with IST and ITMS to track and resolve Tier 3 support tickets initiated by CEL staff
- Interact with the SIS support staff resolve SIS issues as needed
- Communicate technological best practices, IST communications, relevant events and software/vendor notices to CEL staff
- Provide technical advice for course design and course technologies where appropriate

Qualifications:

- An undergraduate degree in computer science, information systems, software engineering or related discipline; or
- A post-secondary diploma in computer science, information systems, software engineering or related discipline combined with relevant industry certifications and 5 years of relevant experience in industry or academic institutions
2-5 years of industry experience in design, development, testing, implementation, support and maintenance of web-based enterprise business systems
- Should be conversant with new and emerging educational technologies including learning/content management systems (LMS/CMS), online collaboration software, various hardware formats and multimedia technologies in general
- Linux/Windows, Apache, MySQL and PHP (LAMP/WAMP) architectures for development and deployment of web-based systems and platforms; and/or
- Microsoft.NET technologies (C#, VB, ASP) combined with expertise in MSSQL Server architectures for development and deployment of web-based systems and platforms
- Understanding of industry standard authentication and security protocols is required
- Understanding of version control using Git or similar system is required
- Working knowledge of Jira and Confluence is desirable
- Working knowledge in Java, Python, Ruby is desirable
- Proven skills in payment gateway integration and ecommerce is advantageous
- Excellent communication skills are required. This includes the ability to explain technical concepts to non-technical stakeholders

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.