Customer Care Specialist

Our Customer Service Department is looking for a Customer Service Specialist. _The Customer Care Specialist is responsible for supporting the customer in all their interactions with Creaform regarding their after-sales service needs. He/She makes sure to maintain and develop the link with the client, to provide counsel on the service-client products portfolio, specifically, the different plans and promotions available for the maintenance and upgrade their current Creaform technology._

In addition, in collaboration with the sales manager, this position provides sales forecasts for his customers, monitors their results, and ensures the use of the service-products portfolio available is maximized by the customers.

**You'll be responsible for**
- Ensures the customer experience of all users of Creaform products and technologies.
- Collaborates with our customers to ensure their optimal use of our entire portfolio of customer service products.
- Follows up and advise current customers regarding the effective use of their service programs as well as their future service requirements.
- Follows up sales opportunities and advise potential customers to present our portfolio of customer service products, and actively promote the available options for maintenance plans renewal or reinstatement,
- Participates in regular account reviews and effectively shares all relevant customer information.
- Makes forecasts and follow-ups of direct sales.
- Contribute to the management and monitoring of major accounts for specific proposals.
- Ensures the day-to-day management of sales, order entry and customer management at the CRM (development of quotes, follow-up of opportunities, order entry and confirmation, credit investigation, customer creation, etc.).

**You have the profile we are looking for if you...**
- Are bilingual French-English (spanish is an asset);
- Have 5 years experience in customer service or customer loyalty;
- Have good basic knowledge and ease of leaning to use computer tools and software.

**You earn points if you...**
- Have excellent communication skills;
- Have a sales-oriented attitude;
- Are a good team player and collaborative spirit;
- Have ability to perform administrative and manipulation of numbers;
- Are fluency in English, both orally and in writing with functional knowledge of French and/or Spanish. ;
- Have experience in customer service;
- Has good organizational skills with a methodical approach;
- Are comfortable working in arapidly evolving and constantly changing context;
- Are autonomous, resourceful, proactive and versatile.

**In exchange, we offer you...**
- The chance to work in a stimulating work environment within a human and passionate team, for which pleasure and well-being at work are non-negotiable;
- The opportunity to develop your skills and expertise;
- The pride of working in a successful technology company, open to the world;
- Flexible working hours;
- A generous and flexible telecommuting policy, even after Covid, when the position allows it;
- A salary and growth potential to match your expectations;
- A wide range of social activities, and much more

As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.

Type d'emploi : Temps plein, Permanent

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vision
- Formation linguistique offerte
- Gym sur place
- Horaires flexibles
- Programme d'Aide aux Employés
- REER Collectif
- Stationnement sur place
- Travail à domicile

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi
- Quart de jour

Capacité à faire le trajet ou à déménager:

- Lévis, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Lieu du poste : Un seul lieu de travail