Patient Care Improvement Manager

Gear up for an exciting adventure as our Patient Care Improvement Manager In this vibrant fast-paced role, you'll be the foundation support to various healthcare initiatives lead by our physicians and partners. From supporting brainstorming ideas and bringing them to life with helping the leadership through complex healthcare challenges, your dynamic energy will shine as you navigate through budgets, deadlines, and the ever-changing landscape. With a heart dedicated to serving our physician members and a knack for community engagement, you'll be the catalyst for positive change. Your days will be filled with building strong relationships, planning important conversations and meetings, and ensuring every project outcome is aligned with our physician members needs. If you have 5+ years of project management experience and stellar communication skills, this role promises not just a job, but a journey of professional growth and community impact.

**JOB SUMMARY**

The Patient Care Improvement Manager manages a variety of initiatives prioritized by our physician members and medical community. The position is responsible and accountable for supporting physician leadership, facilitating creative strategy development, leading the design, implementation, evaluation, quality improvement, communication, risk management and reporting to effectively achieve the outcomes of a project within the established budget.

It is all about taking projects and complex health care strategies to the finish line with your team.

Dedication to serving our family physician members, actively involved and deeply passionate about your community, adaptable, caring and dynamic are all traits that will make you successful in this role.

The Manager is a specialist who leads from behind and supports physician leadership to do great work with improving patient care for our community. Often you will be working without a road map or any history to lean into - working with a blank page is enjoyable for you.

Central to this role is developing and maintaining relationships with the staff team, physician leads, partners, including local family physicians, nurse practitioners, specialists, patients, allied health partners, representatives of the Fraser Health Authority, local government, community partners, our local hospital, and local First Nations. The Manager is inspired to work with a range of partners to move project mountains and has great compassion for the complexities of health care.

What problems are we trying to fix? How do we do better? What are we missing? Who needs to be around the table with us to fix this problem? What has changed that we need to adapt to? What is in our authority for change? What is not?

These are comfortable questions for you, that you will ask daily.

As per our COVID vaccination policy, all staff and contractors must have full COVID-19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines) and show proof of vaccine.

**ABOUT US**

Divisions of Family Practice is an initiative of the **Family Practice Services Committee **(a joint committee of the **BC Ministry of Health **and **Doctors of BC. The Ridge Meadows Division of Family Practice (RMDFP)** operates as a nonprofit society. Incorporated in 2010, it serves the Maple Ridge and Pitt Meadows area. RMDFP provides its 147 physician members with a strong voice to ensure that our members are at the forefront of positive change in our healthcare system.

**Our Vision**

We seek to achieve optimal health for Maple Ridge, Pitt Meadows and Katzie First Nations, by providing leadership and support for our physicians and in turn provide the best care possible for their patients.

**Our Mission**

To improve physician satisfaction by having an organization that builds inclusive connections and partnerships to make meaningful health care change.

**Commitment to Equity, Diversity, Inclusion AND CULTURE**

We are committed to an inclusive workforce that fully represents many different cultures, backgrounds, and viewpoints. Our objective is to provide a space for people from all walks of life, creating a welcoming environment for all. We are committed and have accountability to our working culture.

**Areas of RESPONSIBILITY**

**Big Picture**
Responsible for contributing and supporting the organization's annual Strategic Plan and organization goals to success.

**Project Planning, Creative Strategy, Launching, Implementing, Facilitating, Communicating and Monitoring**

In a supporting role with the physician lead, coordinate the physician and stakeholder leadership team in creative strategy development to implementation, support working groups, research, reporting, communications, and budget responsibility.

**The Manager will**:

- Project work plan development and deliverable management
- Engage, support, and ensure diverse physician leadership throug