Manager, Patient Services

**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

CARE AND BE CARED FOR - THIS IS YOUR HOME
Reporting to the Director, Patient Services, the Manager, Patient Services position is responsible for the implementation of the strategic and operational directions associated with the management of Ontario Health atHome Programs.

What will you do?
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
- Builds positive relationships with community partners, hospital representatives, HSSO, other Ontario Health atHome areas, Long Term Care Homes and government officials to develop and implement program initiatives.
- Implements the strategic and operational direction associated with the management of Ontario Health atHome programs
- Reviews and participates in the advancement and continued evaluation of strategic and operational direction that lead to improvement in Ontario Health atHome programs.
- Leads/Participates in the promotion, development, implementation and evaluation of standardized processes, tools and methodologies to support internal and external best practice activities.
- Leads the implementation of new initiatives using best practice methodology and working in conjunction with other portfolios as required
- Leads implementation team meetings ensuring that deliverables are achieved within the scheduled timeframes and guidelines;
- Populates Project Plans and tracks status and milestones using Ontario Health atHome approved methodology;
- Reviews the modifications/changes in the initiatives Project Plan, identifies potential issues and develops contingency plans;
- Collaborates in the development and delivery of education associated with Ontario Health atHome programs/initiatives.
- Manages a team of unionized/non-unionized staff that implements the strategic and operational direction within a program area of Ontario Health atHome
- Manages projects involving both internal and external stakeholders
- Effectively communicates expectations to team members and stakeholders in a timely and clear fashion as related to an initiative;
- Monitors and reviews relevant reports, metrics, statistics and indicators providing sound reasoning and effective evaluation of the data
- In collaboration with the Director, monitors program-related budget;
- Supports the identification and implementation of evidence-based practice through analysis of current research and literature;
- Provides advice to colleagues on specific program delivery and acts a mentor to Ontario Health atHome management staff, if required.
- Provides coverage for Other Senior Managers, Managers and the Director as required
- Participates in On-Call activities
- Manages the delivery of coordinated, quality community health care and LTC placement services across Ontario Health atHome geographical area.
- Ensures service provision within resource allocation standards
- Ensures patient services are provided in accordance with Ontario Health atHome policies, relevant legislation and professional disciplines
- Supports care coordinators in managing complex and difficult patient issues and concerns
- Collaborates with Service Provider agencies and Long Term Care homes as required to implement quality improvement initiatives and problem solve complex patient situations
- Other duties as assigned

What must you have?
- University Degree in Health Sciences, Business Administration, or equivalent
- Regulated Healthcare professional in good standing with the appropriate PR regulatory body in the Province of Ontario
- A minimum of three to five years of management or leadership experience in a health care environment
- Expertise in integration and partnerships with the community sector and an understanding of transitional issues between health care environments.
- Demonstrates experience and expertise working in a unionized environment
- Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of Ontario Health atHome programs, the healthcare system, including the MOH, HSSO, LTC and other community agencies and partners.
- Demonstrates excellent leadership, facilitation, negotiation and problem solving skills to manage multi-sector Ontario Health atHome programs or initiatives to successfully meet identified goals and objectives.
- Certification in either LEAN or Six Sigma, working knowledge of project management principles
- Demonstrates the ability to identify issues, solve problems and design and implement effective processes across multiple systems and multiple stakeholders.
- Demonstrates solid lead