Client Services Manager

1 week ago


Sherwood Park, Canada Alt-Tech Full time

**Join Our Team as a Client Services Manager (14-Month Parental Leave Coverage)**

Are you passionate about delivering exceptional client experiences and leading high-performing teams? Alt-Tech Inc., a leading provider of innovative technology solutions, is looking for a **Client Services Manager** to step into a pivotal leadership role during a 14-month parental leave coverage.

As the **Client Services Manager**, you’ll be the driving force behind our client relationships—ensuring satisfaction, building trust, and championing service excellence. You will collaborate closely with our executive team to elevate our service delivery and client engagement.

**Key Responsibilities**:

- **Lead with Impact**: Assist in mentoring our team, fostering a culture of excellence and accountability.
- **Deliver Exceptional Service**: Ensure every client interaction reflects our commitment to quality and responsiveness.
- **Strengthen Relationships**: Serve as the primary point of contact for clients, nurturing long-term partnerships and advocating for their needs.
- **Client Advocacy**:
Advocate for client needs within the organization, ensuring their voice is heard and their expectations are exceeded.
- **Monthly & Quarterly Business Reviews**:Conduct comprehensive QBRs to assess client needs, evaluate performance metrics, and identify opportunities for improvement.
- **Drive Strategy**: Develop and implement service strategies that enhance client satisfaction and business performance.
- **Collaborate Across Teams**: Work cross-functionally to streamline communication and improve service delivery.
- **Resolve with Confidence**: Address client concerns swiftly and effectively, turning challenges into opportunities.
- **Track and Optimize**: Monitor team performance and client feedback (NPS, CSAT) to continuously raise the bar.
- **Support Licensing & Quoting**:Advise clients on software licensing and manage ad hoc quoting with administration and projects teams.
- **Represent Our Team**: Occasionally attend client-facing events after hours to strengthen relationships and represent Alt-Tech.

**What you bring**:

- **Exceptional Communication**: You are clear, confident, and client-focused in every interaction.
- **Problem-Solving Mindset**: You thrive on resolving issues and improving systems.
- **Leadership Experience**: You have successfully led teams and inspired results.
- **Customer Service Expertise**: You understand what it takes to deliver top-tier service in a tech-driven environment.
- **Organizational Savvy**: You are comfortable managing agreements, business reviews, and process improvements.

**Requirements**:

- Valid Class 5 Driver’s License
- Availability for occasional after-hours events
- Experience in client services, account management, or a related leadership role

This is your chance to make a meaningful impact in a dynamic, people-first company that values innovation, collaboration, and client success.



  • Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time

    **Position Title**:Manager of Client Services** **Reports to**:Hospital Director** **Department**:Client Services** **Status: Full-time, Permanent** **Position Summary** The co-managers of Client Services will report to and support the Hospital Director in leading the Client Services team to deliver exceptional patient and client care to ensure all feel...


  • Sherwood Park, Canada Sephora Full time

    **Job ID**: 232378 **Store Name/Number**: AB-Emerald Hills (1572) **Address**: 700 Emerald Drive Box E, Sherwood Park, AB T8H 0P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...


  • Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time

    Are you an individual _**_passionate about providing exceptional client care_**_?_ - Do you have a _**_passion for animals and a desire to get into the veterinary industry_**_?_ - Do you already have some _**_veterinary clinic experience_**_ and are looking to be part of a_**_ new working culture that provides both exceptional care and a fun, warm family...


  • Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time

    Are you an individual _**_passionate about providing exceptional client care_**_?_ - Do you have a _**_passion for animals and a desire to get into the veterinary industry_**_?_ - Do you already have some _**_veterinary clinic experience_**_ and are looking to be part of a_**_ new working culture that provides both exceptional care and a fun, warm family...


  • Sherwood Park, Canada AutoCanada Full time

    A local automotive dealership is seeking a Service Coordinator to enhance customer interactions in their Service Department. Responsibilities include scheduling appointments, managing service records, and providing updates to clients about vehicle repairs. Candidates should possess a High School Diploma and ideally have experience in the Automotive or...


  • Sherwood Park, Canada AutoCanada Full time

    A local automotive dealership is seeking a Service Coordinator to enhance customer interactions in their Service Department. Responsibilities include scheduling appointments, managing service records, and providing updates to clients about vehicle repairs. Candidates should possess a High School Diploma and ideally have experience in the Automotive or...


  • Sherwood Park, Canada Matrix Corporate Finance Incorporated Full time

    ''' Client Representative **Duties**: - Assist clients with inquiries, concerns, and requests in a timely and professional manner - Analyze client needs and recommend appropriate products or services - Upsell additional products or services to enhance client satisfaction and increase sales - Maintain accurate and detailed records of client interactions and...

  • Project Manager

    2 weeks ago


    Sherwood Park, Canada ClearStream Energy Services Full time

    **Job Description**: This is a hands-on role accountable for budget, schedule, safety, quality and overall project performance; ensuring quality work is completed on schedule in an economical manner. This position is also responsible for providing leadership and direction for all levels of project leadership, along with promoting amicable relationships among...

  • Service Manager

    2 weeks ago


    Sherwood Park, Canada AutoCanada Inc. Full time

    **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Manager** to work at **Sherwood Park** Volkswagen!** This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a...


  • Sherwood Park, Canada Organizational Solutions Full time

    **Overview and General Purpose** The Client and Relationship Lead role focuses on dedicated account management with Small and Mid-Sized client(s). This role is specific to ensuring the smooth delivery of Claims Management Services and client satisfaction. Streamline all communication between client contact(s), Third Party Administrator (TPA), and internal...