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Customer Experience Associate
2 weeks ago
We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._
We Know Training is searching for a well-rounded Customer Experience Associate
who has outstanding customer service, efficiency in troubleshooting, problem-solving, and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Experience Team.
Your Opportunity
It’s important you’re nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.
You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.
**Responsibilities**:
- Provide a support experience that is compassionate yet concise.
- Communicate with clients independently _without _the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
- Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.
**Qualifications**:
- Front-line virtual customer service experience is strongly preferred
- Expert in troubleshooting, navigating technical environments, and figuring out how things work.
- Strong verbal and written communication skills in English are required; fluency in French is an asset
- Passionate about customer-focused service and willing to go the extra mile to create customer delight
- Positive attitude with a proven ability to work with various teams at WKT
- Effective time management skills that help prioritize multiple issues in a fast-paced environment
- Ability to work independently
Why We Know Training
We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.
Perks
- Flexible work program offering fully remote, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
- 100% medical and dental premiums employer paid
- Life insurance
- Disability insurance
- Employee Assistance Program
- Flexible paid time off program
- Casual dress environment
- Fun company culture
- Growth potential
