Supervisor, Resident Applications

Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.- Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.- As an employer of choice, working for Halton Region offer many great rewards:

- Defined benefit pension plan (OMERS).
- Comprehensive compensation and benefits package.
- Employee Recognition Program.
- Supportive culture with ongoing wellness program promoting health, fitness and well-being.
- Hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.-
- **Posting ID**: 4630
**Department**:Digital & Information Services
**Division**: Digital Workplace & Technology
**Pay Range**: $106,295 - $132,865

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**:Halton Regional Centre - 1151 Bronte Road, Oakville
**Employee Group**: MMSG
**Posting Date**: October 31, 2025
**Application Deadline**:November 14, 2025**
Job Summary**:

- The Supervisor is a technical people leader who manages a team of seasoned systems analysts. The team is responsible for managing platform production issues, incremental enhancements, updates (upgrades and patches), and support of business-as-usual processes.-
- **Duties & Responsibilities**:

- Incident Management
- Provide timely and practical support to users of Salesforce, managing the team to effectively respond to user-reported issues, troubleshoot platform & integration issues.
- Lead the team during critical incidents, ensuring effective communication and coordination for resolution and escalation of critical issues to relevant stakeholders as appropriate.
- Conduct post-incident reviews to identify lessons learned and implement improvements.
- Team Leadership
Lead and mentor the team, promoting a culture of collaboration and excellence.
- Provide team with Salesforce technical guidance to ensure efficient problem-solving and timely resolution of operational issues in a sustainable manner.
- Proactively manage resource planning, by prioritizing work by risk, urgency, resource availability, and team capability
- Serve as the Salesforce / MuleSoft technical expert, by staying current with Salesforce/MuleSoft technical knowledge and emerging trends.
- Manage cross-training to ensure adequate support with resource backups.- Provide training and development opportunities for team members to enhance their technical and soft skills, and to share technical/functional information with colleagues.
- Conduct regular team meetings to review ongoing issues, updates, and performance metrics.
- System Administration
- Ensure systems are monitored for performance, availability, and security, implementing proactive measures to prevent incidents and troubleshooting issues with the team.
- Manage system permissions and user accounts.
- Ensure regular maintenance and updates (upgrades, patches, etc.) are performed on Salesforce/MuleSoft and other systems as needed.- Manage the budget of the third-party contracts and vendors that support Salesforce/MuleSoft.
- Manage Salesforce/MuleSoft tenants and instances, and coordinate transport requests.
- Data and Integrations Management
- Ensure data integrity and consistency in Salesforce. This includes management of master data in Salesforce, as well as synchronization of data between Salesforce and other integrated products.
- Manage integrations and associated scheduled jobs. Ensure seamless data exchange between the Salesforce system and all interfacing systems.
- Continuous Improvement
- Identify opportunities for improvements in system and processes. Collaborate with Product Managers, Project Managers, Digital Business Relationship Managers, and other team members to brainstorm ideas and produce pragmatic plans.
- Develop and enforce standard operating procedures (SOPs) for production support activities.
- **Skills & Qualifications**:

- **Essential**
- 2+ years of leadership experience managing small size teams and/or coaching junior employees.
- 3+ years of experience leading projects and/or initiatives including large scale Salesforce project implementations.
- 6+ years of Salesforce experience in support, administration and development.
- Strong understanding of Salesforce platform architecture, Service Cloud, Experience Cloud, configuration, customization, and integration.
- Expertise in programming languages like Apex and JavaScript, as well as frameworks like Lightning Web Components and toolsets like OmniStudio.
- Proven experience managing and supporting a team of Salesforce systems analysts or functional consultants.
- Strong analytical skills to troubleshoot system issues and identify roo