Sales Associate

Home Hardware is more than Canada’s largest independent hardware and building supplies retailer, we’re also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. Every Home Hardware store is a local, family-owned business. And because of that, we care about the homeowners in our community. At Home, we are dedicated to supporting our staff in order to help them achieve their utmost potential. Join us and enjoy an opportunity for growth in an upbeat work environment.

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions on house accounts using retail software (cash, credit card, debit card) ; ticketing and replenishing merchandise, cycle counting; general housekeeping of department, loss prevention, merchandising, restocking, and staying current with trends in the industry.
- Be present on the sales floor five (5) minutes prior to your shift and utilize the six-foot (6’) rule to greet all customers.
- If a customer requires help in adjoining departments, walk with the customer to the area, use open ended questions to determine their needs, and hand off to another associate if necessary.
- Ensure customers are greeted within 30 seconds of entering the store or your department.
- Communicate product knowledge to the customer as appropriate.
- Assist customers in locating and comparing merchandise.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out of stock items.
- Cut blinds to customer specification
- Record customer requests for product and follow-up when product arrives at the store.
- Assist customers with carrying out large or heavy items.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
- Advise the designated manager of shortages, damaged goods, back-orders etc.
- Change prices on merchandise, bins, displays, etc. as necessary.
- Build special displays and signage for sales, promotions, and other special events.
- Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in storage area neat, clean, and orderly.
- Participate in regular cycle counting and assist in taking annual inventory counts.
- Reorder merchandise according to stores buying procedures.
- Attend store meetings, training sessions, etc. as required.
- Work on special projects and assignments as assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management.

**QUALIFICATIONS**:

- High School Diploma or equivalent
- Solid communication and interpersonal skills with the ability to interact positively and constructively with customers, suppliers and coworkers, ability to deescalate difficult situations
- Work well under pressure
- Good mathematical skills.
- Prior retail experience beneficial.
- Creative abilities for making attractive in-store displays, organized
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere
- Confident, high energy, self-motivated and a true team player

**PHYSICAL REQUIREMENTS**:

- Ability to stand for an extended period (full shift).
- Carry out products (50lbs or less) when time and capabilities allow.

AVAILABILITY:
Ability to work a flexible schedule including weekends, evenings, and holidays.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Designated paid holidays
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person