Technical Support Specialist

2 days ago

Waterloo, Canada Open Text Corporation Full time

**Technical Support Specialist**:

- Req id: 39610- Waterloo, ON, CA**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

**WHAT YOU NEED TO SUCCEED**

Our Technical Support Specialist position offers you an opportunity to learn Open Text’s cloud fax solutions and technologies in a fast-paced team environment.

**WHAT THE ROLE OFFERS**
- Utilizing exceptional written and verbal communication skills while supporting escalations from our Network Operations Center (NOC) and Support teams.
- Meeting project deadlines and utilizing time management skills.
- Conducting post-testing and validating operational changes, software releases and network maintenance
- Understanding the customer’s perspective and enabling resolutions of complex technical issues with the customer’s environment and services in mind
- Being a team player and willing to share ideas, suggestions, and feedback during scheduled team meetings.
- Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.
- Contributing to the knowledge base by authoring and editing technical procedures to share current information with team members and other internal teams

**WHAT YOU NEED TO SUCCEED**
- Bachelor’s degree and a minimum of 2 years of related work experience. Equivalent work-related experience or equivalent combination of education and experience will be considered.
- Able to provide on-call support and escalations by way of scheduled rotation, which may include after hours, weekends, and holidays.
- Good foundation/working knowledge with Windows OS/Linux.t
- Web Server Administration - Apache/Tomcat
- General knowledge of network concepts and familiar with network utilities (ping, traceroute, netstat, nslookup)

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