Help Desk Computer Technician

**NOTE**:_There appears to be a slight integration issue between our program and Indeed. _**_This position is in-office only._**_ We are not currently hiring remote technicians.**_

**Company Overview**

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here
- Paid lunch and breaks (1 hr/day)
- Fully catered lunches 3 days a week
- Focus on your professional and personal growth
- Comprehensive Benefits package after 6 months
- Extended health care
- Vision care
- Dental care
- Employee Assistance programs
- Disability insurance
- Competitive wages

**Description of Position**

This an entry level position - previous experience is an asset but not required - graduated from a Computer Technician or Cyber Security program are required. We're looking for someone who is passionate about technology, possibly has their own home lab, an enthusiastic learner and unafraid to dive in and try new things. This is a great opportunity for someone looking to gain experience in the field and grow their technical understanding.

There are a few parts to this role that are highly important:

- First, providing fast, friendly, and easy support to our clients. Taking care of quick problems quickly
- Secondly, be an excellent team player - we work in a very collaborative environment and require team members that pitch in wherever needed to get the client what they need.
- Finally, communication and attention to detail - projects & deploys are a many stepped process and require someone who will pay attention to ensure proper completion.

**Job Purpose**
- Assisting clients with hardware, software and networking problems remotely and on-site as required.
- Working through the entire ticket process (identify, research, troubleshoot and resolve) independently for desktop, software and hardware issues, and DOCUMENT the results.
- Assist with identifying client requirements and relaying that information back to B4 Networks sales staff.
- Documentation of all work as completed.
- Communicate with clients and staff to effectively schedule service tickets.
- Review/prioritize outstanding support requests
- Delegate and prioritize service calls based on the client need
- Liaise and work with the professional services team on outstanding projects.

**Required Skills**:

- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
- Ability to work in a team and communicate effectively.
- Ability to multi-task and adapt to changes quickly.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the need for little supervision.
- Proficient in the following technologies:

- Windows Server 2012, 2016, 2019, 2022, and 2025 (Management, migration, administration & troubleshooting)
- Microsoft Office 365
- Windows 10 and 11
- Network Routing, Switches, VLAN's (Please highlight Sophos experience)
- Virtual Server technologies