Advisor Patient Care Audit

**Job Description**:
**Advisor Patient Care Audit Paramedic Services**

**Health Services
- Paramedic Services**

**Status**:(1) Regular Full Time

**Salary Range**:$96,785 - $120,979 per annum + plus comprehensive benefits

**Work mode: Hybrid** _see below for more details about this work mode._

**Location**:Fern Forest Paramedic Reporting Station

**Hours of work**:35 hours per week

**What you will do in this role**:
**Audit Process**
- Gain a strong understanding of the patient care goals and standards being audited through interviews with management and staff and through research into the program, including standards and protocols, guidelines and best practice resources, policies and procedures, applicable legislation, consultant reviews, audit findings in other municipalities, and industry information. This knowledge will be used to lead the successfully design, adapt, implement and manage an effective suite of audit programs
- Lead risk assessments of the program or area being audited by evaluating and rating the likelihood and impact of each risk identified
- Develop the audit objectives and scope and detailed testing plan for evaluating the effectiveness and efficiency of internal controls in the area being reviewed
- Lead audit testing by developing and implementing patient care record audit processes. These processes will be informed by the patient care and documentations standards, interviewing and observing process execution, reviewing documentation, conducting data analytics, and assessing compliance with policies and legislation
- Accountable for demonstrating audit program compliance in accordance with professional standards and the auditing processes outlined in ambulance service certification reviews
- Lead and oversee the audit testing performed by audit project team members
- Document audit observations and ensure the observations are appropriately supported with documented evidence from the audit testing
- Coordinate the reporting of the audit observations and management action plans to the patient care area management
- Maintain relationships with external business partners and ensures program policies and objectives are effectively communicated to the public and internal stakeholders

**Subject Matter Expert**
- Conduct research on trends in the governance, risks and controls field and share findings with the Internal Audit Services team and update Status of Management Action Plans
- Prepare the yearly common themes report for reporting to the Senior Management
- Independently develop and deliver formal and informal presentations about the audit process to patient care teams, including front line staff, supervisors, managers and directors
- Participate in the promotion of governance, risk management and internal controls education and outreach activities, such as fraud awareness and Internal Audit Awareness days
- Performs other related duties as assigned

**What the role requires**:

- Bachelor’s degree or a combination of equivalent education and experience in patient care quality.
- Minimum of 5 years’ experience in patient care auditing or professional standards, and working with various policies, and procedures which include 3 years of demonstrated experience in program leadership and planning. An equivalent combination of education and/or experience may be considered
- Strong knowledge of healthcare practice, regulations, and standards, compliance programs, risk management, performance improvement systems, and knowledge of the emergency services industry
- Comprehensive knowledge of risk management and of auditing principles and practice
- Knowledge of Collaborative Culture of Safety concepts and methodology is an asset
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Experience working in a project environment with sound knowledge of project management methods and practice
- Experience with integrating software or new technologies into business processes would be an asset

**Skills/Abilities**:

- Ability to effectively communicate with senior management on complex and sensitive issues
- Strong analytical, problem solving, and inquiry skills
- Ability to work as a part of a team and independently
- Ability to write clear and concise reports and make formal presentations to senior management and stakeholders
- Demonstrated ability to work collaboratively and effectively within an interdisciplinary team setting and across organizational boundaries, including a variety of management levels and corporate, community and provincial stakeholders
- Excellent problem solver with the ability to formulate effective approaches to program and policy development and quality improvement
- Ability to work independently with mínimal direction and to influence without authority
- Excellent computer skills utilizing MS Office (e.g., Word, Excel, Access, PowerPoint, Outlook)
- Demonstr