Adoptions Counsellor Level 2

13 hours ago

Edmonton, Canada Edmonton Humane Society Full time

**Adoptions Counsellor 1, Level 2**:
**Full-Time Permanent**:
**About Us**:
The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment, and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

**The Role**:
The Adoptions Counsellor also ensures a high level of care and humane treatment to animals, while adhering to shelter policies and procedures.

**Key Roles & Responsibilities**:

- Provide excellent customer service educate adopters about animal care needs and answer customer questions and concerns
- Review and maintain Shelter Buddy and Adopets records for accuracy
- Book clients in for meet and greets and adoption appointments and conduct meet and greets between potential adopters and cats, small animals, birds, and dogs
- Process all types of animal adoptions as well as donations, lottery ticket sales, and other sales as required
- Communicate information effectively to partnering departments through proper forms and protocol

**Education & Requirements**:

- High School Diploma or equivalent
- Minimum six (6) months of reception and/or customer service experience
- Computer Skills (basic proficiency in MS Word, Excel, Outlook, and Internet)

**Skills & Abilities**:
**Compensation & Hours**:

- ** Compensation**:EHS offers a competitive not-for-profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.
- ** Hours**: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities. Some evenings and weekends may be required.

**How to Apply**:

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