Retail Support Representative

3 days ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a
**Retail Support Representative - Bilingual** to join our Dealer Services Team. Reporting to our Dealer Services Supervisor, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealer Owners and their staff.

If you are a strong multi-tasker with a focus on providing a professional customer service experience, we would love for you to apply

**What you’ll do**:

- Member of a team working in a Call Centre environment using Call Centre Software.
- Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, dealer orders, order problems, special services offered.
- Assist Dealer Owners with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
- Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
- Generate reports based on requests from Retail Field Teams and Dealer Owners (balance of sales and gross margin report, and Multi-Store Comparison Report).
- Provide operational assistance and information for Dealer Owners on Home’s various Payment Card programs.
- Assist Dealer Owners with their Moneris request when a new store is created or there is a change of ownership.
- Assists Dealer Owners with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.

**What we’re looking for**:

- High School graduation, with post-secondary business-oriented courses an advantage.
- Two to three years’ experience providing excellent support within a customer service role.
- Experience within the Retail industry would be an asset.
- Knowledge of Home's systems and services would be beneficial but not essential.
- Commitment to providing excellent service to Home’s Dealer Owners.
- Ability to multi-task with strong problem-solving skills.
- Strong computer and typing skills are essential.
- Knowledge of Microsoft Windows and Microsoft Office required.
- Prior experience with Oracle Forms and Microsoft CRM is an asset.
- Excellent communication skills with fluency in both English and French.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

  • Vendor Support Representative

    1 week ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    **Welcome Home!** We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. **Where Customer Service Meets Accounts Payable Excellence!** As a Vendor Support Representative, you will support with reviewing and responding to Supplier and Dealer accounts payable inquiries. Led...

  • Ecommerce Dealer Support Representative- Bilingual

    6 days ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    Home Hardware has an exciting opportunity available for an **eCommerce Dealer Support Representative - Bilingual** to join our eCommerce team. Reporting to the eCommerce Customer Experience Assistant Manager, you will be the primary point of contact providing professional service to enhance the overall Dealer experience for Home Hardware as it pertains to...

  • Vendor Support Representative

    2 weeks ago

    St. Jacobs, ON, Canada Home Hardware Stores Full time

    Welcome HomeWe're more than Canada's largest independent hardware and building supplies retailer—we're part of communities across the nation.Where Customer Service Meets Accounts Payable ExcellenceAs a Vendor Support Representative, you will support with reviewing and responding to supplier and Dealer accounts payable inquiries. Led by the Manager,...

  • Vendor Support Representative

    2 weeks ago

    St. Jacobs, Ontario, Canada Home Hardware Stores Limited Full time

    Welcome HomeWe're more than Canada's largest independent hardware and building supplies retailer—we're part of communities across the nation.Where Customer Service Meets Accounts Payable ExcellenceAs a Vendor Support Representative, you will support with reviewing and responding to supplier and Dealer accounts payable inquiries. Led by the Manager,...

  • Retail Merchandiser

    6 days ago

    St. Paul, Canada Neptune Retail Solutions Full time

    **_Are you an energetic self-starter?_** **Neptune Retail Solutions **has immediate availability for a Part-time Merchandiser in the ** Bonnyville, St. Paul, Lac La Biche, AB** **area.** This territory has 15-20 hours + travel time per four week ** cycle.** We specialize in the installation of at-the-shelf merchandising, including the iconic Instant...

  • Retail Sales Associate

    7 days ago

    St. Jacobs, Canada Home Hardware Stores Full time

    We have an exciting opportunity for a Full-Time Retail Sales Associate to join our corporate Home Hardware Retail Store (located in downtown St. Jacobs. Reporting to the Retail Store Manager, you will respond to customer inquiries, requests, and concerns, while providing an exceptional customer experience. Please note this is a Full-Time position (40 hours...

  • Bilingual Customer Service Representative

    1 week ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    **Welcome Home!** We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. **Where Customer Service Meets Excellence** As a Bilingual Customer Service Representative, you will be responsible for providing fast and accurate operational information and excellent bilingual...

  • Retail Operations Assistant

    2 weeks ago

    St. Jacobs, Canada Home Hardware Stores Limited Full time

    Home Hardware has an exciting opportunity available for a **Retail Operations Assistant** to join our Retail Operations team. Reporting to the Retail Operations Manager, you will be responsible for providing support to Home’s Retail Operations Program and administrative assistance in a fast-paced, high-volume, service environment. If you offer excellent...

  • Retail Merchandiser

    1 week ago

    St. John's, Canada Match Retail Full time

    Overview Match Retail is looking to grow its Merchandising Team! Match Retail supports major retailers and brands by assisting with innovation launches - visiting retailers to update their sections and make way for new products. Working on programs for our long-term clients such as Shoppers Drug Mart, Lowes, Walmart and others. What's in it for you?...

  • Retail Merchandiser

    24 hours ago

    St. Catharines, Canada Match Retail Full time

    Overview: **Match Retail is looking to grow its Merchandising Team!** As a provider of essential services in Canada, Match Retail supports major retailers and brands by assisting with innovation launches - visiting retailers to update their sections and make way for new products. Working on programs for our long-term clients such as Shoppers Drug Mart,...