Desktop Support Analyst

The Town of Morinville is a growing community on the doorstep of Metro Edmonton. Developed on a foundation of rich heritage and culture spanning 100+ years, it offers an excellent quality of life with convenient access to all nearby big city amenities while retaining the characteristics of a vibrant and flourishing centre for the surrounding rural community.
Desktop Support Analyst
Permanent Full-time
**Application Deadline**: Friday, April 25, 2025
**Key Responsibilities**:

- Provide front-line helpdesk support by logging, processing, and resolving support calls related to hardware, software, and user accounts.
- Administer and support enterprise systems, including Office 365, Azure Active Directory (MS Entra), Server 2022, and Windows 10/11 environments.
- Troubleshoot and configure user accounts, ensuring staff have appropriate access and understand login procedures.
- Install, configure, and maintain hardware and software, including desktops, laptops, printers, scanners, and networked systems.
- Perform regular system monitoring and preventative maintenance on servers, desktops, and enterprise software to ensure optimal performance.
- Manage and monitor backup and antivirus solutions, including VEEAM Enterprise, Fortinet, and Sophos technologies.
- Assist with basic network administration, including switch management, log reviews, and configuration backups using Juniper, HPE, and Aruba technologies.
- Collaborate with cross-departmental teams, building relationships to support business process improvements and IT projects.
- Contribute to IT project planning and documentation, including the development of business cases and process maps.

**Requirements**:

- Post Secondary Diploma in Computer Technology or related field.
- Minimum of three (3) years experience providing computer support in a predominantly Microsoft-based network.
- Microsoft 365 Fundamentals certification or an equivalent credential is required.
- Certification in CompTIA Network+, Project+ and Security+.
- Proficient skills in all Microsoft Office programs are required.
- Information Technology Risk Fundamentals Certification is an asset.
- Strong analytical skills with the ability to analyze business/technology requests and problems to identify and implement steps towards an effective technology solution.
- Cybersecurity training and understanding of industry best practices.
- Knowledge of SharePoint, DocuShare, and records management.
- Exceptional customer service, interpersonal, verbal, and written communication skills.
- Strong attention to detail and accuracy along with a high level of initiative.

**Compensation/Hours of Work**: Annual salary range of $64,533 to $77,055 (7 Step Grid), based on a 35-hour work week. We offer a comprehensive benefits package including Pension, professional development opportunities, and a supportive work environment.
**Application Deadline**: Friday, April 25, 2025
We thank all applicants for their interest; however, only those under consideration will be contacted.