Director, Financial Crimes Quality Assurance

**Job Summary**

**What is the opportunity?**

In support of the RBC Financial Crime Program, the Director, Quality Assurance (QA) provides the following program:
**Quality Assurance Methodology and Reporting**: To add value and improve on RBC’s operations through the maintenance of a Quality Assurance and Improvement Program that covers Sanctions (GES), Payment Processing and Operations Centre (PPOC), High Risk Clients (HRC) team, and Financial Intelligence Unit (FIU) and all aspects of the Financial Crime Investigation activity, including conformity with the global regulatory requirements and expectations. It is designed to ensure that Financial Crime can continuously deliver first class investigative services to RBC. It provides reasonable assurance to the stakeholders that Financial Crime, including Sanctions operates in an effective and efficient manner.

**Quality**Assessments**: To provide reasonable assurance that financial crime investigative work and suspicious transaction reports/suspicious activity reports, documented in files, conforms to global regulatory requirements and expectations. The QA process is group-wide, covering all investigations across platforms and entities (e.g. Capital Markets, Wealth Management, Personal and Commercial Banking, Investor and Treasury Services, Finance, Functions, Insurance, Information Technology).

**What will you do?**
- Develop and execute Quality Assurance (QA), using appropriate risk-based sampling methodologies, to ensure completeness and quality our enterprise investigations and regulatory filings for the following areas**:Filed STRs and SARs, Closed STR and SAR investigations, Triaged alerts and UTRs, GES investigations and alerts**:

- Lead and report on QA Results, including the status of QA program on a quarterly basis to the Financial Crime Leadership Committee.
- Assess RBC investigation standards against industry and regulatory requirements to ensure continued compliance.
- Periodically update reporting on Investigation practices and QA to regulators, as required.
- Lead/participate in external reviews, including requests by external auditors and regulators, and manage stakeholders’ needs and expectations.
- Chair/participate/research benchmarking against best in class investigation practices.
- Develop program to analyze and report on STR filings for the Bank, including but not limited to control issues, trend analysis, client typology analysis.
- Proactively advise SVP & VP Financial Crime on developments in QA matters.
- Primary contact on all QA issues, providing day-to-day leadership and strategic management of the ongoing assessment and monitoring of quality processes/criteria established in Financial Crime.
- Lead QA file selection designed to assess and facilitate group wide conformance with Financial Crime Standards and regulatory requirement's/expectations.
- Feedback to inform FIU, Insights and Analytics, HRC and Training, and lead to further standardization and manual and automated process improvements.
- Participate in the identification/recommendation of professional development opportunities to enable Investigators to apply/practice skills to meet regulatory expectations, industry standards, or other developmental needs.
- Identify and leverage best practices to contribute to continuous improvement.

**What do you need to succeed?**

**Must have**
- Detailed knowledge of anti-money laundering related requirements
- Detailed knowledge of global regulatory requirements and expectations around financial crime investigations and filing of suspicious transaction reports.
- Effective communication skills and proven ability to impact and influence
- Sound knowledge of banking operations
- Proven Leadership and Management capabilities
- Experience with financial crime compliance bank examinations from local and international regulators
- Prior experience in AML investigations (10 - 15 years)
- Undergraduate degree or specific industry experience

**Nice to have**
- Graduate degree—MBA, criminal justice
- Certified Anti-Money Laundering Specialist (CAMS) designation

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team

**Job Skills**

Anti-Money Laundering (AML), Business Perspective, Client Counseling, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Strategic