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Credit Associate

2 weeks ago

Edmonton, Canada Fountain Tire Full time

Overview:
**Fountain Tire** is looking for an experienced **Credit Associate** to join the Credit team in our South Edmonton Corporate Head Office. This will be a term contract expected to end 18 months upon start with a possible extension.

**What do we offer?**
- Competitive Compensation: starting at $50,000 depending on experience.
- Recognition and incentives for your contribution to the organization
- Educational Allowances that support individual growth and development
- A Hybrid work environment (3 days/week in office)
- Policies and programs that support a balanced lifestyle, including flex days and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
- Discounts for you and your family on tires, parts and services at all Fountain Tire locations

**Job Duties**:

- Ensure the past due balances on the CFA accounts are collected by calling accounts with balances at 15 days past due and ensuring that 120+ does not exceed in excess of ½ of 1%.
- Impose temporary suspension of credit privileges and advising all impacted parties as necessary.
- Monitor payments and reinstate credit privileges after accounts are current and advise all impacted parties.
- Prepare documentation for assignments to 3rd party.
- Assign customer account collection to Collection Associate as required.
- Respond to enquiries from third party collectors and reconcile 3rd party payments.
- Respond to weekly or monthly needs of special handling customers.
- Prepare batch and spreadsheet summary.
- Respond to requests for trade references.
- Collect closed CFA accounts.
- Enter notes in system to create and maintain an ongoing record of collection activity.
- Provide missing invoices copies with customer as required.
- Liaise with external customers and stores on disputed balances for non-payment of invoices for services.
- Provide backup for Credit Analyst by running new accounts credit reports and requests for higher credit limits.
- Assist other team members as required.
- Participate in all safety initiatives, as required or assigned, to guarantee Safety at Fountain Tire.
- Assist in the development and attainment of the terms of the department’s service level agreement.
- Participate in developing department goals, objectives and company STI’s.
- Keep abreast of industry best practices that may impact corporate policies and procedures.

**The necessary experience, knowledge, skills and abilities required in the role**:

- High School Diploma required; Secondary school courses in Accounting, Business and/or Administration and 3-4 years related experience preferred; a combination of education and experience may be considered
- Working knowledge of credit best practices
- Proficiency working with Microsoft Office (Word, Excel, Outlook) software
- Ability to develop and maintain effective relationships with internal and external customers; includes excellent communication, interpersonal and problem solving skills as well as a “do it right the first time” approach.
- Strong organizational and time management skills in order to effectively manage multiple priorities and competing demands within tight deadlines
- Ability to work within a team environment as well as individually
- Strong analytical skills and attention to detail
- Initiative in recognizing opportunities for improvement and efficiency

**Why work for Fountain Tire?**
- We are a Platinum Member of Canada’s Best Managed Companies
- We are one of the 10 largest independent tire dealers in North America, and recipient of many Customer Service and Best Business Awards
- We continually strive to expand our operations in existing markets, as well as new markets and currently, we have over 160 stores from BC through Ontario