Regional Operations Manager

**Join Our Growing Team at Brampton Physiotherapy & Wellness Institute**

We are seeking a dynamic and dedicated **Regional Operations Manager** to lead our clinic operations and be a key contributor to our thriving, progressive team culture. If you're passionate about health and wellness, have a customer-first mindset, and are excited to grow with a company committed to excellence, we’d love to hear from you

**About Us**:
Brampton Physiotherapy & Wellness Institute is a leading health and wellness clinic, renowned for providing top-tier patient care in a vibrant, team-oriented environment. Our commitment to innovation and outstanding service is at the heart of everything we do.

We're growing with more locations and require an experienced and passionate manager to lead our growth. Visit us at bramptonphysio.ca to learn more about our mission.

**Position Objective**:
The **Regional Operations Manager** will be responsible for ensuring the seamless day-to-day operations of our existing and new clinics. Leveraging strong organizational skills and a customer-focused attitude, this role will oversee all aspects of clinic management, staff coordination, patient satisfaction, and operational efficiency.

**Key Responsibilities**:

- Manage clinic operations, including overseeing daily schedules, patient flow, and staff coordination.
- Act as a key resource for staff providing patient care, ensuring they have the support they need to excel.
- Assist in the creation, refinement, and implementation of operational policies and procedures.
- Participate in fiscal management, including billing, patient receipts, and ensuring accurate processing of insurance claims.
- Coordinate onboarding, development, and training for all team members to ensure high performance.
- Attend Head Office meetings and contribute to process improvement initiatives.
- Ensure all equipment is maintained and fully operational.
- Manage administrative tasks such as patient records, physician sign-offs, and client renewals/discharges.
- Provide timely updates regarding patient conflicts, re-assessments, goal setting, and attendance.
- Maintain a client-first approach, resolving issues promptly and modeling exceptional service at all times.
- Coordinate patient reminders for upcoming appointments and necessary preparations.
- Manage inventory, order clinic supplies, and handle shipping/receiving of medical products.
- Uphold the values, brand, and professional image of the clinic, fostering a positive and high-performance work environment.
- Ensure the accurate and timely completion of all client paperwork, forms, and correspondence.
- Support additional clinic duties as required.

**What We’re Looking For**:

- A minimum of 3 years’ experience in a management role within a health, service, or fitness environment (preferred).
- Excellent technical and computer skills, with the ability to quickly adapt to new technologies.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- A passion for health and wellness, with a genuine belief in the value of improving client outcomes.
- Flexibility to work weekends and evenings based on business needs.

**Core Competencies**:

- **Client Service**: Proactive in handling client inquiries and complaints with professionalism and care, ensuring a positive experience.
- **Technology Savvy**: Proficient with computers and adaptable to new technologies, always leveraging tools to enhance productivity.
- **Personal Organization**: Keeps all information and processes well-organized, ensuring a clean and efficient workspace.
- **Quality-Driven**: Committed to excellence in all aspects of clinic operations, continuously looking for ways to improve.
- **Team Player**: Values collaboration and works well within a team to meet shared goals, fostering a supportive and welcoming atmosphere.

**Measures of Success**:

- Contribution to clinic profitability.
- High levels of client satisfaction and retention.

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- What is your hourly salary expectation?

**Experience**:

- Management: 2 years (required)

Work Location: In person