Director, IT Infrastructure and Cloud

IO’s Finance, Technology, and Lending Enterprise Team ensures that IO is a financially efficient and effectively managed organization and that the agency’s finances are monitored, reported, and managed appropriately.
**Position Summary**:
**What you will do**:
**Oversee and Manage IT Infrastructure Systems**:

- Develop and maintain infrastructure policies and procedures, ensuring compliance with legal and regulatory requirements, and IT operating practices.
- Manage lifecycle activities of IT hardware, optimize server performance, perform data backups, and document configurations to support infrastructure services.
- Lead infrastructure incident management, maintain the disaster recovery framework, and simulate disaster recovery scenarios to minimize downtime.
- Collaborate with cybersecurity, enterprise architects and other teams to align with best practices, implement monitoring tools, and proactively resolve infrastructure issues.

Develop and maintain IT’s infrastructure strategy and architecture:

- Develop and implement infrastructure solutions aligned with IO's business objectives and cloud-first standards, ensuring compliance with IT architecture guidelines.
- Implement and support core Azure solutions, focusing on performance, security, networking, and governance, while continuously improving IT processes based on best practices.
- Establish a support service model to measure cloud services with service metrics and assist in developing a cloud architecture and governance framework.

**Roadmap and Execution**:

- Develop and execute IT infrastructure project plans, ensuring timely and budget-compliant delivery while adhering to IO architecture standards.
- Align infrastructure projects with business objectives and other initiatives to prevent conflicts and maximize opportunities.
- Collaborate with internal and external partners to ensure roadmap alignment and create prioritized technology and resource plans.
- Establish key operational delivery models and release plans to enhance systems and support new capabilities.

**Other duties and responsibilities**:

- Manage infrastructure vendors, contractors and consultants as needed to drive accountability and to ensure timely, accurate and fiscally responsible deliverables.
- Build, and maintain dashboards to get the best analytical view of data for cost, demand, and capacity planning of infrastructure.

**Who we are looking for**:

- A strong visionary leader with significant experience developing and creating and executing an IT infrastructure strategy in a complex organization with multiple lines of business.
- Significant related work experience within design, development and modification of infrastructure, demonstrating knowledge of infrastructure management principles, practices, methods and techniques.
- Significant experience leading a team of direct reports.
- Well-rounded technology & business leader with strong capabilities and understanding of strategic, operational, and financial levers that drive complex businesses with multiple stakeholders.
- Strong business acumen and experience leading large scale people, process and technology initiatives with a key focus on user experience and organization change management.

**What we offer**:

- Commitment to creating a diverse, equitable, and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
- A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
- A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and a parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
- Access to IO’s Healthcare Spending Account to top up expenses not covered in the benefits package and Lifestyle Account that expands the eligibility of health and wellness options and includes coverage for gym memberships and fitness equipment, nutrition counselling, and financial planning.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for