Manager and Team Lead, Residential Underwriting

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
We are hiring a Manager and Team Lead within our Residential Underwriting team
**Reporting To**: Assistant Vice President, Residential Underwriting
**Full-Time/Part
- Time**: Full-time
**Salary Range**: $76,923 - $123,077
**Posting Date**: April 25, 2025
**Closing Date**: May 9, 2025
**Hours of Work**: 8:30 a.m. - 5:00 p.m.
**Grade**: 16.7
**Office Location**: Vancouver
**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
**The Opportunity**:
The Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.
**How you will contribute**:

- Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
- Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
- Generates new business opportunities through existing referral sources to help achieve company sales targets
- Makes lending decisions within established limits while ensuring adherence to policies and guidelines
- Completes management reporting as required
- Stays current with latest industry knowledge, competition, and market trends
- Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
- Manages the performance of team members through ongoing feedback and coaching
- Establishes performance and work standards
- Recruits, interviews, hires, and on boards new employees as required
- Provides coaching, training, support and development to team members
- Leads team meetings
- Conducts annual performance reviews
- Adheres to policies/procedures to ensure AML requirements are met, when applicable

**The experience you need**:

- People management skills
- coaching, feedback, development of individuals and teams
- Ability to build and maintain positive relationships
- Strong aptitude for service excellence
- Ability to manage and resolve conflict
- Strong communication skills - both written and verbal
- Strong analytical skills
- Organizational and time management skills
- Positive team player with desire and ability to mentor others
- Effective problem solving and decision-making skills
- Fully competent in working with basic pc software and working knowledge of the suite of Microsoft Office products
- Ability to manage pressure in an environment of high volume processing with tight turnaround times

**Education/Experience Requirements**:

- Post-secondary education and/or equivalent work experience preferred
- 3-5 years previous mortgage underwriting experience required
- 2 or more years people management experience
- Completion of Mortgage Agent Course and/or FSCO License an asset
- Demonstrated ability to:

- Analyze information and make confident decisions
- Build client/customer relationships
- Create a team environment
- Give constructive feedback
- Lead and motivate others
- Set and communicate goals

Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year

**The team you’ll join**:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
FNUWBC