Rooms Division Supervisor Union Hotel

**Rooms Division Supervisor**

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the Front Office Manager and Housekeeping Manager or designate, you will:

- Supervise front desk agents to ensure seamless guest experiences.
- Monitor check-in/check-out procedures to maintain efficiency and accuracy.
- Assist in handling guest complaints, special requests, and service recovery efforts.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Collaborate with the housekeeping team to ensure room readiness and cleanliness standards.
- Conduct inspections of guest rooms and public areas.
- Assist in coordinating room assignments and prioritizing housekeeping tasks based on occupancy levels.
- Work with the housekeeping supervisor to maintain inventory of linens, amenities, and cleaning supplies.
- Drive the corporate culture, personifying it in daily interactions with both guests and team members;
- Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
- Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

**Job Requirements**
- Ability to handle high-pressure situations;
- Exercises good judgment and able to make quick, sound decisions;
- Pays attention to detail;
- Able to maintain confidentiality of hotel guest and hotel information;
- Commitment to guest satisfaction;
- Computer literate & MS Office proficient;
- Strong written and verbal communication skills;
- Able to work cohesively and responsibility as part of a small team;
- Previous hotel Front Desk and Housekeeping experience;
- Excellent leadership, interpersonal, and communication skills;
- Previous housekeeping experience, preferably in a hotel environment;
- Organizational, planning skills and the ability to prioritize;
- Positive attitude is a must
- Must be available to work flexible as required by management.

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.