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Customer Service Associate

3 weeks ago

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**About us**

**Rmes. Inc** is a fast-growing business in Waterloo. Filled with lots of room to grow and explore.

**Customer Service Associate Job Duties**:

- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.

**Customer Service Associate Skills and Qualifications**:

- Product Knowledge,
- Informing Others,
- Organization,
- Analyzing Information,
- Verbal Communication,
- Reporting Skills,
- Managing Processes,
- Customer Focus,
- General Consulting Skills,
- Multi-tasking

**Our work environment include**:

- Growth opportunities
- Regular social events
- Lively atmosphere

**Our motto**:
Success doesn't come to you, YOU GO TO IT

**Responsibilities**:

- Answer customer telephone calls and solve their problems.

**Salary**: $620.00-$1,200.00 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

Ability to commute/relocate:

- Waterloo, ON N2V 2C2: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person