Seasonal Curbside Ambassadors

Seasonal Curbside Ambassadors - YVR

**Concord Parking is currently hiring Seasonal On-Call Curbside Ambassadors for our operation at the Vancouver International Airport.**

The Curbside Ambassador is a customer-facing position responsible for managing curbside traffic at the Vancouver International Airport, assisting passengers with wayfinding, enforcing curbside traffic rules and parking regulations, and reporting issues to Ground Transportation Dispatch and the Supervisory Team.

**Key Responsibilities**
- Provide excellent customer service and be knowledgeable of all airport amenities and services to provide high-quality service and friendly assistance to customers.
- Ensure Personal and Public Safety is always a top priority while performing duties.
- Direct all vehicles in curbside areas and roadways to ensure continuous traffic flow and minimize congestion.
- Enforce parking regulations at the terminal curbside and report for tow citations to vehicles parked and left unattended in restricted areas.
- Confirm that Taxi, Commercial Vehicles, and Ride Share vehicles use appropriate areas and that Taxis are called up in the order of staging.
- Verify Taxi decals for designated open and restricted hours.
- Ensure designated stopping areas are used appropriately, and pedestrian movement over crosswalks is safe and orderly.
- Manage pedestrian crosswalks, direct and stop traffic, and pedestrians accordingly.
- Actively patrol checkpoints or patrol stationery assigned areas as per daily operational requirements.
- Report safety issues, accidents, unattended vehicles, unauthorized vehicles, and unattended items to Ground Transportation Dispatch and the supervisory team.
- Process tow orders and catalogue vehicles when successfully towed from the site.
- Maintain accurate records of patrol observations, vehicles in violation, tow orders, and traffic patterns.
- Collaborate with airport stakeholders, including airlines and ground transportation providers, to ensure efficient curbside operations.
- Assist passengers with disabilities and special needs in accessing ground transportation options.
- Perform other duties as required, which are broadly in line with the listed responsibilities.

All parking management companies are not the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:

- Enhance the customer parking experience.
- Utilize the best in industry technology.
- Maximize revenue and return on parking assets.
- Provide clients with highly skilled and motivated personnel.

Concord Parking offers the best working environment and most development opportunities of any parking enforcement company in the country. As a part of Paladin Security Group, we have a coast-to-coast reputation as the Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever to be recognized as one of Canada’s Best Managed Companies.

Benefits eligibility after 6 months of full-time work.

**These positions include a lot of walking and standing outdoors. Since some shifts could end late, after the Canada Line has stopped running, reliable transportation will be helpful**.

Full training and uniforms are provided.

**Minimum Qualifications**:

- Minimum 2 years of full-time customer service: demonstrable **ability to deliver outstanding customer service **in a fast-paced and pressurized environment
- Previous experience in traffic management is preferred.
- Ability to walk and stand for most of the shift
- Flexible schedule to work as needed (up to 40 hours/week) during December & Early January.
- Able to work well with mínimal supervision.
- Professional and polished demeanour.
- Excellent communication skills, fluent in English.

**Applicants must have weekend availability.**

**Curbside Ambassadors are scheduled over 24 hours - possible shifts include**:
**06:00 - 16:30**
**15:30 - 00:00**
**16:30 - 01:00**
**17:30 - 01:30**

**Seasonal Term: ASAP to January 15, 2025**

**(**Opportunity to stay on permanently with good performance and availability at end of term)

We thank all applicants for their interest; however, only those applicants who are short-listed will be contacted for an interview.