Aquatics Coordinator

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

Reporting to the Supervisor of Aquatic Services, the Aquatic Program Coordinator is responsible for:
- ensuring safe and enjoyable aquatic environments for staff and customers;- developing, implementing, leading and administering, aquatic programs, services, and events;- responsible for guidance and coaching of part-time staff;- assists with staff training and development, scheduling and payroll;- assist in the development of new programs, program schedules, operating procedures and practices;- maintaining program details and monitoring of program registration as well as report generation in recreation software system (ACTIVE Net);- providing customer service support to participants and facility users including activity enrolment, waitlist management, revenue collection and general information;- responding to customer questions/concerns and taking appropriate action on customer feedback;- develop and maintain professional working relationships with partner organizations;- oversight of multiple program locations ensuring space and equipment are in working order and supplies and resources are available;- providing deck coverage for Pool Coordinators and/or Instructor/Guards as necessary; and- other projects/duties as may be assigned.

Who You Are

Our Community Services team is looking for an enthusiastic, solutions-oriented team player. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Your excellent communication and interpersonal skills coupled with your experience enables you to skillfully build, establish and maintain positive working relationships. A high volume of work does not intimidate you. You are excellent at prioritization and time management and can work under pressure to meet deadlines.

You have a high degree of accountability and can readily adapt to disruption. You solve problems by identifying, gathering, and processing relevant information. You demonstrate adeptness in negotiation and approach situations with the goal to improve communication, diffuse tension and resolve problems.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring to Our Team

As the successful applicant, you possess:
- post-secondary, degree/diploma in recreation, or a related discipline- current cer