Office, Inventory and Sales Operations Administrator

**Sales Operations and JK Administrator**

**Purpose**

**Job Duties (include but are not limited to)**:
**Office Administrator (JKQISS)**

**Inventory Control & Technical Coordination**:

- Maintain and update inventory records using Acumatica ERP, including stock tracking, adjustments, and system reporting.
- Label, categorize, and store i3 international products such as IP cameras, NVRs, cables, power supplies, and accessories based on technical specifications and urgency levels.
- Prepare and coordinate inventory transfers between i3 International and JK Quality warehouses, technicians, and project sites, ensuring accuracy and timeliness.
- Perform physical stock audits, cycle counts, and reconciliation of discrepancies with mínimal supervision.
- Monitor stock levels based on project demand and proactively purchasing order requests.
- Handle RMA processes and warranty claims in coordination with technical staff and external suppliers.
- Support technicians with the preparation of installation kits and ensure timely availability of essential equipment.
- Coordinate with technicians from different provinces regarding shipping and service call requests to ensure timely delivery of equipment and uninterrupted field operations.

**Administrative & Office Support**:

- Draft and process purchase orders, sales orders, and service call reports with accuracy and attention to technical details.
- Organize and maintain physical and digital records through Acumatica ERP for inventory transactions, vendor communications, and internal reports.
- Assist with the scheduling of technical service calls, working closely with operations and sales teams to align technician dispatches.
- Maintain a clean and organized inventory area and oversee replenishment of office and field supplies.

**Sales Operations Administration**
- Salesforce administration - build, configure, and automate technology solutions to deliver business value.
- Develop, analyze, and provide reporting for Sales Executives, including:

- All revenue tracking dashboards
- Meeting KPIs and opportunity KPIs
- New account opening & revenue tracking
- ARR tracking
- Net new sales
- BDM stack ranking
- Revenue backlog
- Salesforce reporting and dashboard creation to support weekly Sales Calls and Managers’ meetings.
- Administration of all sales and marketing-related expenses in the system (checking, posting, processing, and steps to payout).
- Quoting tool administration (including expense management, vacation tracking, and performance review documentation).
- Acumatica sales revenue reporting, partner revenue tracking, backlog reporting, and related dashboards.
- Maintain onboarding schedules and related onboarding metrics for new hires.
- Assist with planning and execution of corporate sales/marketing events such as national sales meetings, customer walkthroughs, and presentations.

**Job Specifications**

**Education**
- College Diploma and/or equivalent

**Experience**

1-2 years of experience in finance and/or accounting
- 1-2 years of experience with CRM and ERP reporting, database administration

**Knowledge/Training (preferred but not required)**
- Computer experience (word processing/data management)
- CRM system experience (report generation and tracking)
- Database analytics and business reporting
- Acumatica ERP system experience (finance and sales reporting)
- Basic accounting skills within ERP systems
- Experience with couriers and shipping companies
- Customer Care

**Skills/Traits/Abilities**
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Organized and detail-oriented
- Ability to work well under pressure
- Proactive and takes initiative
- Strong analytical and reporting skills
- Reliable, fast worker, and dependable
- Physically capable

**Salary**: $45,000 to $55,000 per annum

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Work Location: In person