Claims Advisor

2 weeks ago

Edmonton, Canada Peace Hills Insurance Full time

**Primary Duties and Responsibilities**:

- Review all information available to confirm coverage is in place and applies to the reported claim
- Explain coverage and the claims process to Insureds and claimants
- Communicate directly with insureds and assist them through the claims process to facilitate fair and reasonable settlements
- Evaluate potential opportunities for recovery including through subrogation and salvage
- Collect and review documents and other relevant information that assist in the evaluation and quantification of the claim file
- Set, evaluate, and maintain appropriate reserves based on the expected final payout
- Retain and / or coordinate the retention of appropriate external resources as required
- Oversee, monitor, and control costs associated with external resources
- Evaluate and adjust claims in accordance with the company’s customer service standards
- Correspond verbally and in writing within and outside of the organization
- Maintain & keep current file diaries and abeyances
- Identify potentially fraudulent claims and coordinate file activity with the Special Investigations Unit

**Required Qualifications**:

- Minimum of 1-2 years of experience in an insurance customer service environment supplemented with post-secondary education and/or working toward a CIP or FCIP designation;
- Highly developed interpersonal, organizational and time management skills;
- Strong written and verbal communication skills with the ability to deliver messages with tact and diplomacy
- Ability to make decisions that support the company’s claims handling philosophy.

**Working at Peace Hills**:
Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Ensuring an appropriate work/life balance and a collegial and supportive office environment are just a couple of ways we do this.

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: Hybrid remote in Edmonton, AB T5J 3N3

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