Switchboard Operator

**Categories**:Clerical / Administration

**Location(s)**:Owen Sound

**Types**:Casual

**POSITION TITLE: SWITCHBOARD OPERATOR**
**DEPARTMENT: SWITCHBOARD**
**POSITION LOCATION: OWEN SOUND**
**UNION AFFILIATION: OPSEU - CLERICAL**
**STATUS: CASUAL**
**WAGE RATE: $24.414 - $26.313**

Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.

**Qualifications / Skills / Abilities**:
**Required**
- High School Diploma and relevant business office experience and/or equivalent business education
- Excellent interpersonal and communication skills
- Attention to detail and accuracy
- Patient-service focused
- Ability to multi-task
- Availability to work all shifts
- Experience working on a switchboard preferred
- Typing speed of 30 wpm (to be tested)
- Ability to understand verbal and written instructions
- Recent satisfactory performance and attendance record
- Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
- Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes