Court Customer Service Representative Bilingual

**Division**:
Legal / Court Services

**Temporary Duration**:
Approximate Duration: 12-18 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**JOB SUMMARY**:
**QUALIFICATIONS**:
**EDUCATION**:

- Completion of Grade 12 or equivalent.
- One year post-secondary education in Office Administration, Law Office Administration or Law Clerk (preferred), or related program.

**KNOWLEDGE/EXPERIENCE**:

- _Minimum 1 year related experience_
- _Previous cash handling and reconciling experience considered an asset._
- _Minimum 2 years of experience _interacting with the public and providing exceptional custom_er service.
- Experience providing Bilingual (French and English) services in a customer service environment an asset.

SKILLS
- Ability to communicate fluently in French and English, both in writing and verbally required.
- Knowledge of Provincial Offences Act and the Courts of Justice Act.
- Knowledge of the Ontario Court of Justice and Provincial Offences Court procedures.
- Knowledge of legislation and processes related to Court Administration matters.
- Excellent oral and written communication skills.
- Excellent keyboarding skills.
- Strong computer skills in a Windows environment
- Knowledge of the Enterprise Financial Management System, Integrated Court Offences Network (ICON) system and the Court Administration management System (CAMS) is preferred.
- Strong interpersonal skills with ability to deal diplomatically with the public, colleagues, stakeholders and the judiciary.
- Strong attention to detail/accuracy.
- Strong conflict resolution skills.
- Ability to deescalate difficult conversations and remain calm under pressure.
- High level of emotional intelligence.
- Ability to interpret legislation.
- Ability to follow direction and work within established procedures.

**SPECIAL CONDITIONS**:

- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department