Client Service Leader
2 weeks ago
**Job Overview**
H&R Block is seeking dedicated and driven individuals to the team as **Client Service Leader.**This is an excellent opportunity to gain hands-on experience in the tax industry while delivering outstanding service to clients.
**Duties**
- Promotes, supports and ensures that all services and programs are offered to clients in accordance with company policies, procedures, and established targets.
- Implements Instant Refund program according to district plan.
- Oversees day-to-day operations, coaching, as well as, timely and specific performance feedback to individual Associates.
- Ensures that every Associate has completed all required training; arranges for additional training/support as required.
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-day closing procedures.
- Records all transactions in the CIS computer and completes bank deposits in accordance with the District Manager’s instructions.
- Other duties as assigned by the manager.
**Requirements**:
- High School Diploma or equivalent
- Proven customer service skills
- Effective verbal and written communications skills, public relations skills, detail-oriented, organizational, math and analytical skills
**Note**:
- This is a full-time contract position for 3 months (February, March, and April)
- Full training will be provided
Pay: From $17.45 per hour
Additional pay:
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-01-05
Expected start date: 2025-02-03
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