Service Manager

1 day ago

Arborg, Canada Westshore Marine & Leisure Full time

**Key Responsibilities**:

- Lead and manage the service department, including technicians, service advisors, and support staff.
- Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
- Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
- Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
- Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
- Foster a positive work environment that promotes teamwork, professionalism, and accountability.
- Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
- Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.
- Manage inventory levels and procurement of parts and supplies to support service operations.
- Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
- Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

**Qualifications**:

- High school diploma or general education degree (GED) and/or training in Powersport Industry
- Experience as a Service Manager within the Powersport or Automotive industry will have an added advantage
- Strong leadership and management skills, with a proven ability to lead and inspire a team.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Technical knowledge of powersport products, including snowmobiles, ATVs, boats, etc.
- Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: $33.00-$52.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Service Manager or Advisor: 2 years (preferred)

Work Location: In person

Application deadline: 2024-07-04
Expected start date: 2024-12-02

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